Collections Analyst Jobs

Collections Analyst,
Toronto, ON, Canada
12 months
This role is for a \BACKFILL of a recent contractor that was let go
Position Description

• The position’s contribution is that by ensuring that the accounts receivable portfolio turns into cash, the company’s cash flow performance continues to grow each quarter.
• Consistent cash flow performance funds not only operating expenses but also investments in research and development to enable us to continue to grow.
• Collection Analysts are directly responsible for working with our end-user customers to receive payments for products and services.
• This position will be assigned an individual Accounts Receivable portfolio of between $15 and $25 million in which they will be accountable for its performance.
• The investment community values our company at a high valuation multiple as a direct result of our excellent free cash flow performance.
• As the Accounts Receivable portfolio for the company continues to grow in dollar amount as well as the number of invoices, we continue to need additional resources to manage it.

Responsibilities

• Facilitate customer payments by providing necessary documentation to customer
• Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
• Participates on process improvement projects as assigned
• Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDC and our customers. Uses good business judgment in working with/through other Salesforce.com employees including Sales to achieve results.
• Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship.
• Ensures compliance with all company policies
• Provides training as requested.
• Provides reports on assigned portfolio as requested to A/R Operations management
• Resolves customer account differences working with other employees including Sales.