Customer Service Specialist - High Rise Development

Customer Care Specialist - High Rise Development (North York)

Harbinger Network has partnered with an established residential builder located in Toronto in search of a Customer Care Manager to join their team. Previous experience in High Rise Residential Construction is required, along with experience carrying out pre-delivery inspections, handling customer inquiries, coordinating with the construction department for fixes and a strong knowledge of Tarion.

Responsibilities

• Hold the construction team accountable for deadlines and the recognition of QA and PDI deficiencies
• Investigate purchasers’ concerns once escalated and resolve warranty-related matters swiftly (Tarion Warranty for New Homes)
• Ensure deficiencies are uploaded to NewStar
• Complete regular home inspections during the construction process, Frame Walk Inspections, Quality Assurance Inspections (pre-PDI), and Pre-Delivery Inspections for your respective community
• Build a strong relationship with our customers, advocate for their interests, and ensure homes are delivered defect-free
• Implement the customer care processes and standardization on-site
• Tech audits
• Prepare monthly reporting for the Leadership Team detailing on-site progress, homeowner sentiment, improvements we can make to our product/processes/trades/site practices to deliver an excellent product and service for our customers
• Take accountability for customer satisfaction (as per homeowner feedback and Avid Survey data)

Requirements

• Customer service focused with the ability to resolve problems effectively
• Strong knowledge of Tarion
• Ability to set priorities, meet deadlines and manage variable workloads
• 5+ years of customer service experience from a High Rise Residential Development environment
• Excellent communication skills - both verbal and written
• Fast-paced work environment
• Strong attention to detail
• Proficient working knowledge of Microsoft Office (Excel, Outlook, Word)

Contact Harbinger Network:

To apply for the position of Customer Care Specialist in confidence, please submit your resume to:

Sarah Campo - ICI and Residential Construction Recruitment Advisor

Contact phone number: 905-257-9691 Ext. 125

Contact email address: [email protected]

Harbinger Network Inc. is a Canadian-based firm that serves companies across Canada, a diverse Network of Recruiters, and expertise in over 10 major disciplines. Our mission is to build meaningful careers for Professionals and develop powerhouse teams for all Businesses across Canada.

To learn more about Harbinger Network visit www.harbingernetwork.ca or contact us at 905-257-9691.