Bilingual Customer Service Agents Jobs

Demonstrated front line customer service experience (for a minimum of 12 months) in finance or mortgage industry

Recognize appropriate retention triggers for renewal and refinance opportunities.

Knowledge of commercial and residential lending products, related legal terminology and provincial and federal legislations

Exceptional interpersonal and communication skills – written and oral

Strong active listening skills with the ability to engage with the customer

Previous experience with Home Equity Line of Credit (HELOC) product

Competitive salaries and benefits such as supplemental health insurance, dental care, and a pension plan;

Leave allowances to support various stages of life including vacation allowances; family-related leave; sick leave; and maternity and parental top-up benefits.

While not required, preference MAY be given to candidates with the following Education Credentials:

Experience* relevant to the position being staffed.

Experience may be further defined by specified timelines or activities/duties at the appointment stage.

Requirement to work in an Inbound/Outbound Contact Centre Environment.

The daily management of a block of business

Strong communication skills - both written and verbal

Strong interpersonal skills with the ability to work independently and as part of a larger team

Knowledge of investment/retirement arrangements and/or GRS business processes an asset

Knowledge of rules and regulations as they relate to GRS products an asset

Reporting to the Associate Manager, you will be accountable for:

Excellent written and verbal communication skills in English and Bahasa Indonesian

Be an essential component of our client’s safety effort.

Ensure content on social media pages are appropriate and safe

Grade 12 or GED equivalent

Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture

Mentally and emotionally able to handle offensive or disturbing behavior, language, and content

Experiencen en centre d'appel un atout.

Diplôme d’études secondaires ou formation générale ;

Un minimum d’expérience pertinente dans le domaine du service à la clientèle ;

Une excellente maîtrise du français et de l’anglais (à l’oral et à l’écrit) est obligatoire ;

Connaissance des différentes applications Windows et capacité à apprendre rapidement de nouveaux systèmes et programmes informatiques ;

Facilité d'adaptation et de travailler sous pression ;

Exhibit effective communication with customers including customer phone calls, emails, voicemail responses, including some conflict management.

The Qualifications and Experience we like to see:

Manage warranty claims, property damage claims and manifest queries

Take incoming calls via call centre software supporting various skillsets

Assist customers through their shopping experience

Any post secondary education? This is considered an asset, so it’s not mandatory!

Great benefits and vacation packages offered!

Bachelor of Arts (welcome to apply as well)

CALLING ALL BILINGUAL RECENT 2022-2023 GRADUATES

We are currently recruiting for several clients seeking bilingual (Fr/En) recent graduates out the following disciplines:

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options