Customer Service Agents (Vancouver)

Pacific Coastal Airlines is looking for Customer Service Agents based out of the South Terminal building at the Vancouver International Airport in Richmond. We are seeking candidates who are looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individuals to continue their career with our growing company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations, and beautiful communities in the province of British Columbia.

Job Responsibilities

• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Check baggage and collect excess baggage/overweight charges
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Answer calls, book, change and cancel flight reservations
• Check-in passengers, issue boarding passes, verify immigration documents
• Other duties as assigned
• Commitment to providing a safe, stress-free and friendly passenger experience
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times

Qualifications And Competencies

• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Ability to work under pressure with minimal supervision
• Experience in customer-facing role
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits: We offer excellent travel perks within the Pacific Coastal network for employees, their eligible family members, and their buddies. Also available to employees and their eligible family members is standby travel on other airlines across the world. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Interested applicants please complete your job application by clicking onhttps://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability or any other identifying characteristic.

While we thank all candidates interested in joining the Pacific Coastal Airlines team, only those candidates selected for an interview will be contacted.