Customer Service Coordinator Jobs

Are you a leader who’s completely focused on helping your team be successful? Do you have deep airline experience that makes you a subject matter expert on airline processes and providing exemplary customer service? Do you have fantastic people skills and an uncanny ability to make things happen in a fast-paced and sometimes stressful environment. Are you a people-focused supportive leader who holds people accountable and supports them along the way? Are you organized and able to multi-task? If you’ve answered yes, then we would love to hear from you!

This person would be responsible for leading and coordinating the above wing experience for Executive Aviation’s Customer Service team at the Kelowna International Airport (YLW) base. The ideal candidate would have airline customer service experience, fantastic people skills, and an uncanny ability to make things happen. This position would require you to schedule our team of Customer Service Agents, logistically plan and order supplies, as well as stepping in to liaise with our airline partners and team members.

What do we offer?

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $20.60-$26.10/hour. We offer comprehensive Health benefits for all part- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals! The sky's the limit with Executive Aviation.

Responsibilities

• Work positively with airline crew
• Complete the shift planning board
• Ensuring international packages are prepared and stocked
• Ordering of airline specific stock
• Weekly passenger numbers to airport for the following week
• Ensure all baggage deliveries have been completed
• Schedule Customer Service agents
• Complete daily ops logs in vortex
• Review flight logs to ensure all billable items have been captured
• Handling of lost and found items based on airline specific procedures
• Check for updates from OCC and report to the proper airport authorities
• Bridge aircraft
• Ability to work outside in all types of weather
• Update IFIDS
• Track passenger counts for monthly airport submission and review with General Manager
• Attend airport meetings with General Manager
• Meet with local General Manager to discuss employees or operational challenges
• Update Monthly information and tips board
• Other duties as assigned

Qualifications

• Previous experience managing/ building a schedule would be an asset
• A RAIC/ Security Clearance pass
• Strong customer service skills
• 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset
• Great attention to detail

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