Customer Service Coordinator Jobs

Key responsibilities

• Prepare documentation for hazardous and special handling cargo, as well as prepare and submit multiple types of billing events.
• Coordinate damages with customers, shift-managers, and the claim department and coordinate with government agencies holds and inspections.
• Resolve gate related issues following internal procedures and adjust gate appointments to ensure optimization of the gate.
• Monitor changes within the operations department to effectively communicate information to external and internal stakeholders, including foremen, checkers, shift-managers, and management.
• Provide support to the port community through the customer service portal (CCS Cargos Community System), providing access and technical assistance to steamship line, brokers, and trucking community.
• Respond to email and telephone inquiries from shipping lines, customs brokers, trucking companies, and internal stakeholders; and act as the liaison between customers and the operations team.
• Prepare and balance import and export vessels for the operations team, monitoring information for errors and confirm data accuracy against relevant documentation.

Qualifications, Job Function, Technical Knowledge And Skills

• Excellent computer skills and the ability to learn new systems quickly
• Superior time management and organizational skills.
• Shift flexibility related to a 24/7 operation
• Strong written and verbal skills communication skills
• Self-motivated with the ability to be a team player
• University degree or college diploma in a related field is preferred such as business administration, commerce or logistics/transportation; OR the equivalent combination of operations training and experience in the related disciplines.
• Fluent in English.
• Exceptional customer-centric attitude
• Previous Canadian work experience or experience working directly with Canadian industries.
• Detail oriented to ensure workflow is efficient and accurate
• A minimum of 3 years’ Customer Service experience; experience in an operations or logistics environment is an asset.
• Skilled in MS Office
• Proactive and effective judgment within defined practices and policies

Deadline to apply July 5th at 3:00PM

About Us

We are the leading provider of smart logistics solutions, enabling the flow of trade across the globe. Our comprehensive range of products and services touches every aspect of life.

We're a global network of; 181 business units in 64 countries across six continents. From marine services and inland terminals to industrial parks as well as technology driven customer solutions.

Wherever we operate, we integrate sustainability and responsible corporate citizenship, striving for a positive contribution to the economies and communities where we live and work.

Our dedicated, diverse and professional team of more than 56,000 employees from 64 countries are committed to bringing every customer and partner unrivaled value.

We do this by building and growing long lasting relationships – with governments, shippers, traders, and other stakeholders along the global supply chain.

We think ahead, anticipate change and deploy industry-leading technology to create the smartest, most efficient and innovative trade solutions, while ensuring a positive and sustainable impact on economies, societies and our planet.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Organization

Secure, efficient access to Canadian markets. Strategically located on the south shore of the Burrard inlet in downtown Vancouver, DP World Vancouver is a mere 30 miles from the US border. We are Western Canada’s premier container terminal operator and stevedore. Ideally positioned for global trade, we act as a key gateway for trans-Pacific trade between Asia and Canadian markets, as well as beyond to the US.Our central location is a multi-transport hub which offers excellent intermodal connections via two rail networks, CN Rail and CP Rail, as well as direct road links.

With a global reputation built on nearly a century of experience, DP World Vancouver also provides stevedoring services at ports and terminals throughout British Columbia. Our world-renowned professionals provide safe, innovative, and unsurpassed cargo handling trusted by top manufacturers around the world. We handle a wide range of cargoes such as breakbulk, yachts, roll-on roll-off and forest products. We are your global leader in container handling services.

Joining DP World means joining a people-oriented company. You will be amongst great colleagues, enjoying a relaxed environment that values your contributions. We pride ourselves on our openness, approachability, excellence in safety and customer service and our commitment to growth and innovation. We also offer top-notch benefits and perks, including an extensive extended health benefits plan, lifestyle spending account, pension with employer contributions, retirement savings plan, and support for professional development. On top of that, we realize it takes world-class people to run world-class operations, so we offer competitive total compensation packages.