Customer Service / Administrative Assistance

Oughtred Coffee & Tea is a family owned, B.C. business celebrating 50 years of dedication to the specialty coffee industry. We are currently seeking an organized, detail-oriented, motivated and hardworking person keen to join a dynamic company. This job can be performed remotely or in our head office in Victoria, BC.

The successful candidate will take charge of the Customer Service Department, and act as an important interface between Oughtred Coffee & Tea and our customers. The ability to communicate clearly over the phone, in person and via email is a crucial skill for customer service representatives, who spend much of their time working with customers, clients and other members of our team.

Responsibilities and duties:

• Provide exceptional customer service to our existing and new clients over the phone, in person and via email
• Receive and dispatch service requests to technicians and update service call board
• Maintain solid customer relationships by taking customer’s orders, handling questions and concerns with speed and professionalism
• Process payment for prepaid/COD/Walk-in customers
• Duties include creating spreadsheets, word processing and filing
• Perform administrative and office support activities for multiple members of our team
• Perform data entry of Sales Orders into Microsoft Navision
• Review order entries for accuracy and attention to detail
• Sort emails and redirect them accordingly

We require an individual with a positive attitude, good communication skills, organizational skills, advanced computer skills in the Microsoft Office Suite, and basic accounting knowledge. Candidate must be self-motivated, and have the ability work independently, as well as a member of our team.

Qualifications and skills:

• Microsoft Excel, Word and Outlook
• Administrative experience
• Ability to handle high pressure situations
• Ability to be diplomatic, tactful and use discretion
• Effective at handling varied roles and responsibilities, changing priorities while maintaining deadlines
• Ability to work effectively in a close interdependent team environment
• Strong work ethic, self-motivated and resourceful
• Customer service and interpersonal skills
• Good judgment and problem-solving skills
• High regard for accuracy and attention to detail in a fast-paced environment

Schedule: 7:00am to 3:30pm, Monday through Friday

If you are ready to join this award winning team and company, apply now with a resume and cover letter displaying how you meet the requirements as well as two references who can verify your experience.

An interview and follow-up with references will verify the above noted required skills, as well as the motivated and a reliable individual.

The successful candidate will receive a wholesome training program, competitive wages and will be provided with benefits, after 6 months.

Please note Criminal Record checks may require for this position.

Job Types: Full-time, Permanent

Salary: $40,000.00-$43,000.00 per year

Benefits:

• Extended health care
• Dental care
• Life insurance
• Disability insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:

Customers are requested to wear masks, common surfaces are sanitized regularly.

Education:

• Secondary School (required)

Experience:

• Administrative assistant: 1 year (required)

Language:

• English (required)

Work Location: Hybrid remote in Victoria, BC