Patient Admin Associate (2023-5298)

Hours of Work: Monday-Friday 8 hrs; As per schedule, Flexibility required

Summary Of Duties

The PAA is responsible for ambulatory care areas within the Integrated Community Program to provide administrative support to the clinical teams with staffing coverage for vacation and schedule gaps.

Summary Of Duties

• Respond to incoming phone calls, direct inquiries to appropriate personnel/area
• Duties include: Patient Registration and updating of patient information, scheduling appointment, ordering and coordinating x-rays and other diagnostic procedures
• Chart preparation for all patient
• Provide advanced PAA support to the Rapid Referral Clinic
• Other administrative duties as required
• Coordination of all administration and clerical activities within the department

Qualifications/Skills

• Keyboarding at 40 net w.p.m minute or keyboarding at 106 net keystrokes per minute
• Effective time management skills and ability to multitask is essential
• Outstanding interpersonal and customer service skills
• One year of Administrative/Business experience required, in a health care setting preferred
• Demonstrated Patient-Focused Care/Customer Service behavior
• Advanced organizational skills and ability to prioritize in a fast- paced environment
• Strong attention to detail, excellent verbal and written communication skills
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Excellent interpersonal skills and demonstrated understanding and ability to work in an inter-professional team
• Working knowledge of PHS/PAS, QuadraMed, Sunnycare, Outlook and MS Office an asset
• Demonstrated satisfactory attendance and punctuality required
• Completion of Medical Office Administration program or the equivalent combination of education and experience
• Proven ability to respond effectively in a stressful situations