Patient Admin Associate (2023-4787)

SCIL is currently looking for a Full-time Patient Administrative Associate (PAA) to join our inter-professional team. The PAA will be responsible for co-ordination of patient flow and patient activities, communication between departments and maintaining accurate patient records.

Summary of Duties

• Preparing correspondence to support clinics; ongoing communication with supervisors
• Handle large volume of incoming calls, emails; book large volume of referrals
• Other administrative duties as required
• Duties include: Patient Registration and updating of patient information and scheduling appointment
• Prepare and co-ordinate all clerical activities for clinics, such as booking client appointments, chart preparation for 7 services

Qualifications/Skills

• Proven ability to manage high stress situations while completing multiple tasks and setting priorities in a fast-paced, high volume team environment
• Two year Business/Office Administration diploma
• One year of Administrative/Business experience in a hospital/health care environment preferred
• Candidates who have successfully completed the hospitals PAA training will be given priority consideration
• Excellent inter-personal skills and ability to work well with a diverse group of individuals
• Proficiency with electronic payroll system is required
• Excellent problem solving skills, ability to deal with conflict and communicate appropriately with patients, families and staff
• Proven ability to organize work-flow and function under fluctuating case/workload demands for 7 services; time management, accuracy and attention to detail skills required
• Successful completion of Medical Terminology course
• Satisfactory attendance standards
• Competent in Microsoft Office software, Sunnycare, Pathway Healthcare Scheduling(PHS), Quadramed and Enterprise Express Editor, Navigator, OR Manager and WSIB Emergis
• Keyboarding at 40w.p.m. with maximum 5% error rate