Dental Administrator - St. Laurent Dental Centre

About us:

Want to join one of the highest rated and most established office in Ottawa? Now is your chance! The St Laurent Dental Centre is hiring a patient care coordinator to join our family.

This is a full time permanent position where you will be the first face patients see when coming into the office. This role is perfect for anyone who thrives in customer service and loves provided expectational service to patients.

Schedule: Full-time

Monday & Fridays: 8-4

Wednesday-Thursdays: 8-5

• Large team with shift coverage options when needed

Benefits of Joining Our Team:

• Work-life balance and flexibility
• Attend social and CE events to network with dental professionals in your community
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Competitive compensation
• Access to modernized technology to provide optimal oral care to patients

Responsibilities:

• Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
• Effectively manage the recall system and accurately maintain the patient database
• Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
• Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
• Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
• Manage and file all patient records and charts
• Demonstrate active listening and empathy to patients using effective communication skills
• Process referral letters and other patient correspondence upon receipt from the provider
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps

About You:

• Clinical background considered an asset
• Minimum 1 year of Administrator experience
• Experience with Dental software

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.