Practice Manager/Office Administrator - Green Meadows Dental

About Us:
Green Meadows Dental has been proudly servicing the Guelph community for over thirty years. We’ve built a solid reputation as a modern dental practice with deep roots in our community and we are committed to patient-centered care. Our team of friendly and experienced dental professionals work hard to meet all your needs and provide a wide range of services including general dentistry, cosmetics, periodontics, endodontics, and much more!
We pride ourselves on providing quality dental care and our 4.7 stars on Google reviews and 5.0 stars on Facebook reviews, is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.
Our office is conveniently located at 320 Eramosa Road in Guleph.
https://www.greenmeadowsdental.ca/
Schedule: Full-Time
Monday 8:30 am - 6:30 pm
Tuesday 8:00 am to 5:00 pm
Wednesday 8:00 am to 6:00 pm
Thursday 8:00 am to 5:00 pm
Friday 8:00 am to 1:00 pm
Benefits of Joining Our Team:

• Competitive compensation
• Access to modernized technology to provide optimal oral care to patients
• Work-life balance and flexibility
• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Attend social and CE events to network with dental professionals in your community
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education

Key Responsibilities:
Operational Planning & Execution

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.

Leadership

• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
• Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.
• Support recruitment efforts to interview dental professionals and assess for best fit.

Administration

• Effectively manage recall system and accurately maintain patient database
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Greet and assist patients as they arrive; ensure a lasting positive impression for them

About You:

• 2+ years of experience with treatment planning, recalls, and scheduling - required
• Experience with dental software systems - required; ClearDent experience is preferred
• Strong business acumen and experience in budgeting and forecasting - required
• Strong commitment to maintaining health regulation and operational standards
• 2+ years of dental office experience - required
• 3-5+ years experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management - required
• Willingness to work varied hours to align with business needs

Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.