Front Office Manager Jobs

We are currently looking for a Front Office Manager to join our dynamic team. The Front Office Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market.

The right candidate will be a dynamic leader, focused on service. We are seeking someone who can bring a new perspective to our offering. You have charisma and a "can do" attitude that engages people to want to do business with us. You have attention to detail and are self-motivated. You're open to new thoughts and ideas and enjoy working with people.

What We Offer

• Work with like-minded team members who are passionate about their work and keep things fun, every day!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Hotel Stay Discounts
• Working with a reputable brand and being part a company committed to ensuring a culture of respect and appreciation (among other things of course)!

Key Responsibilities

Reporting to the General Manager, the Front Office Manager will:

• Demonstrate and promote a 100% commitment to providing exceptional experiences for our guests and employees;
• Assist with recruitment, training, supervision, and discipline of Front Desk/Guest Services team members;
• Maintain all policies and internal controls related to the front office operations to ensure the security of monies, credit and financial transactions, and guest security;
• Schedule the staff within budgeted guidelines and provide the best coverage for service demands;
• Perform other duties as assigned.
• Organize and maintain front office records and equipment in accordance with hotel policy and control the inventory of front office supplies/forms;
• Prepare, monitor and maintain front office reports as required;
• Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction;
• Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions;
• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival;
• Promote teamwork and quality service through daily communication and coordination with other departments;
• Maximize total hotel revenues including but not limited to occupancy and increase RevPar on a daily basis;

What We are Looking For...

• Strong computer skills, with knowledge of Microsoft Office and Opera Hotel Property Management Systems;
• Revenue Management skills and past involvement in the revenue management process an asset;
• Effective communication skills, verbal and written;
• Available to work days, nights, weekends, and/or holidays as required, including occasional Manager-On-Duty shifts.
• Strong leader who can develop the skills of others and thrives in a fast-paced environment-maintaining composure and objectivity with guests and team members;
• Organized, results-orientated, proven time management skills and ability to work under pressure;