Retail Attendant Jobs

Who We Are…

Deerhurst Resort is your host to the true Muskoka experience.

What is important to us…

We CARE.

We have FUN.

We value INTEGRITY.

We believe in TOGETHERNESS.

POSITION: Retail Attendant

WAGE: $15.50 Per Hour

DEPARTMENT: Retail

STATUS OF POSITION: Full-Time

JOB HIGHLIGHTS: Work as a team, Staff perks, Guest interaction

Why Deerhurst Resort?

Nestled in the heart of Muskoka, Deerhurst Resort can become your new office with a view. Becoming a Host unlocks a world of opportunity to not only grow your hospitality career but yourself as well. On top of the beautiful and relaxing surroundings Deerhurst Hosts enjoy complementary activities such as Golf, Canoeing, Kayaking etc. Discounts on food, clothing and our concessions, such as water skiing, paintball, ATVing. Affordable staff housing is available on site and includes laundry, internet, shuttle service. Join our team and find out why thousands of people visit Deerhurst every year. Apply to Deerhurst today, Muskoka’s preferred place to work and play.

Position Summary

The Retail Attendant will be responsible for providing exceptional customer service and assistance to guests and hosts in the Deerhurst General Store. They will also be responsible for the opening and closing of the General Store, daily cash-outs, inventory, displays and replenishment of stock.

Duties & Responsibilities

• Models all Deerhurst Resort standards while caring for the guests, hosts and owners
• Provides information and assistance to guests and hosts regarding our facilities and activities
• Ensures and maintains strict control over all monies and media during each shift
• Ensures retail equipment in proper working order
• Is responsible for all retail elements such as displays, inventory, replenishment of stock, daily cash-out, opening and closing of the General Store
• Responds and coordinates first aid and emergency situations as required
• Ensures and maintain clean and efficient workspace conducive to providing fast, efficient and excellent customer service
• Responsible for efficient decision making and effective problem solving
• Maintain a working knowledge of the daily, weekly and monthly events within the resort
• Recognizes, promptly greets and provides exceptional and professional service to all guests, hosts and owners
• Completes all other duties as assigned
• Attends to any guest complaint to ensure the guests needs are met

Skills, Abilities & Attributes

• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require
• Has effective communication skills (verbal, listening, writing)
• Has strong interpersonal skills
• Able to maintain composure and objectivity
• Has exceptional energy, flexibility and professionalism
• Comfortable working with computers
• Able to manage time and resources well
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to evaluate and select among alternative courses of action quickly and accurately
• Enjoys offering exceptional service and meeting the needs of others
• Pays precise attention to detail, order and cleanliness
• Able to take initiative within given guidelines
• Able to handle problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Has high enthusiasm and natural ability for customer service
• Able to work well with others and independently

Education & Experience

• First Aid/CPR an asset
• Experience handling cash
• Strong communication skills
• High School diploma or equivalent an asset
• Previous customer service experience in a hotel or related field an asset
• Retail experience (1-2 yrs) an asset
• Smart Serve Certificate required
• Intermediate level of competency in all Microsoft office components preferred

Visa Requirements: Must be eligible to work in Canada

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.