Event Usher – Sleeman Centre

About Our Organization

The City of Guelph is a vibrant community with over 130,000 people located in the heart of Southern Ontario, just one hours driving distance from Toronto. Set in a picturesque natural setting, Guelph is known for its rich architectural heritage, growing economy and excellent quality of life - all good reasons to consider a career in this beautiful city.

Located in the heart of downtown Guelph, the Sleeman Centre is a state of the art facility that opened in September of 2000. With a seating capacity of 5,000 people, the Sleeman Centre is used for concerts, trade shows, conferences, and various sporting events. It is also the home of the 2014 and 2019 OHL champion, Guelph Storm.

Job Summary

This position will provide customer service to all patrons and employees. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected and prosperous city.

Hours of Work

Up to 23 hours per week, including evenings, weekends, and holidays.

Your Role

• Act as ambassador for the City of Guelph.
• Adhere to all City of Guelph and Sleeman Centre service standards and policies, including Health and Safety.
• Provide excellent customer service to all patrons and employees.
• Inform guests of seat locations and assist where needed.
• Work in compliance with the provisions of the Occupational Health and Safety Act.
• Work with enthusiasm and professionalism at all times.
• Operate a ticket scanner and follow ticket scanning protocol as outlined in team training.
• Perform any additional tasks as assigned.
• Assist guests with special needs/ requests that require additional services.
• Retrieve and verify guests’ tickets, as required.
• Greet all guests in a welcoming and friendly manner, consistently maintaining a positive attitude.
• Familiarity with the City of Guelph and local attractions.
• Conduct regular inspections of assigned and deployed positions, ensuring the safety of all guests.
• Assist with maintaining a safe environment throughout Sleeman Centre.

Qualifications

• Possess or be willing to obtain a valid Smart Serve Certification.
• Ability to understand policies and procedures as they relate to the work being performed.
• Ability to perform physical work (e.g., lifting, bending, pushing, and pulling, walking, climbing stairs and standing for long periods of time).
• Excellent interpersonal and communication skills.
• Knowledge of Alcohol Control Policies in event driven industry is an asset.
• Customer service experience preferably in an event type setting.
• Must be accurate and detail oriented.

Rate

$15.80 per hour

How To Apply

Qualified applicants are invited to apply using our online application system by Friday, August 25, 2023. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.

The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.