Events And Conference Services Manager

Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls is minutes away from area attractions, world-class wineries, golf and casinos.

With 404 guestrooms and suites Marriott on the Falls also offers sumptuous dining options at its on-site Milestones Fallsview Restaurant along with 23 private function rooms and boardrooms totaling over 40,000 square feet of meeting space including our 8400 sq. ft. Oakes Grand Ballroom with an additional 2700 sq. ft. foyer. Whether our guests are traveling on business or taking a much-needed vacation, our mission is to always exceed the expectations of our guests.

Summary of Responsibilities:

At the Niagara Falls Marriott on the Falls, our Conference Services operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture ofputting people first, acting with integrity, serving our world, embracing change, and pursuing excellence.We are currently searching for anEvents and Conference Services Managerwho is positive and a creative individual to join the Conference Services and Events Team. Reporting to the Director of Conference Services and Events of the Marriott Niagara Falls, responsibilities include but are not limited to:

• Solve problems and/or suggest alternatives to previous arrangements.
• Responsible for contacting clients, preparing all event documentation, and ensure events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Facilitates various meetings as necessary (Banquet Event Order meeting, pre-cons etc.).
• Adheres to all Marriott and company standards, policies, and procedures.
• Up-sells products and services throughout the event process.
• Providing professional, friendly, and engaging service, which is demonstrated during all interactions with all clients and associates.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Participates in client site inspections and assists with the sales process as necessary.
• Performs other duties as assigned to meet business needs.
• Acts as liaison between sales person and client throughout the event process (pre-event, event, post-event).
• Coordinates planning for banquets, conferences and special events, including consulting with sales and food and beverage to establish goals, services required, and fee schedules.
• Manages meeting space for small to large-sized assigned groups.

Requirements:

• Command of the English language both written and verbal.
• Degree/Diploma from an accredited University/College in Hotel and Restaurant Management, Hospitality, Business Administration, or related major considered an asset.
• Must be able to work with minimal direct supervision.
• Proficiency with computers and software programs, including Microsoft Word, Microsoft Excel and CI/TY .
• A detail orientated individual.
• Willingness to work in a team environment and assist others within the department when needed.
• Ability to provide excellent customer service throughout the entire customer experience.
• Pleasant and outgoing personality with demonstrated organizational skills.
• Flexibility with schedules, including mornings, evenings, weekends and holidays.
• Minimum of 3-year Events and Conferences services experience required.

Marriott on the Falls is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.