Donor Services And Events Assistant Jobs

Degree/Diploma from an accredited University/College in Hotel and Restaurant Management, Hospitality, Business Administration, or related major considered an asset.

Manages meeting space for small to large-sized assigned groups.

Minimum of 3-year Events and Conferences services experience required.

Ability to provide excellent customer service throughout the entire customer experience.

Pleasant and outgoing personality with demonstrated organizational skills.

Events and Conference Services Manager

Technical skills including Microsoft Word and Outlook, and the ability to learn new systems and programs.

A second language would be considered an asset to support a positive donor experience.

Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

Payment in lieu of benefits.

Payment in lieu of vacation and holidays.

Premiums paid according to the collective agreement.

Regularly assess and evaluate the donor experience to drive continuous improvement.

Stay ahead of the curve regarding marketing trends, ensuring the organization benefits from the latest strategies and best practices.

Develop and implement integrated brand strategies to boost the ROM Governors' brand awareness.

Lead the conceptualization and production of fundraising campaigns and events that amplify the organization's philanthropic efforts.

Direct donor engagement operations, including e-philanthropy.

Utilize data analytics to inform and shape marketing decisions, ensuring they are evidence-based.

Excellent organizational and time-management skills to handle multiple tasks simultaneously.

Assist in the preparation and coordination of event logistics, including venue selection, vendor management, and equipment rental.

Proficiency in Microsoft Office and other event management software is a plus.

Assist with event setup, registration, and breakdown to ensure a seamless guest experience.

Coordinate with volunteers and event staff to delegate tasks and ensure all responsibilities are fulfilled.

Strong interpersonal and communication skills to work effectively with team members, vendors, and event attendees.

Exceptional communication and interpersonal skills

Education: Post-secondary studies in tourism, hospitality, event administration, marketing, or related discipline

Experience: Experience in customer service, marketing, or event planning preferred

Language Requirements: Fluency in English is required; additional languages (especially French) considered an asset

Assisting with event execution including facility setup and teardown

Researching potential venue rental sales leads for proactive contact

Agile, outcomes-driven project management skills and a proven ability to stickhandle complex deliverables and juggle competing priorities

Undaunted by routine, detail-oriented administrative engagement tasks including list-building, CRM database management, engagement tracking and reporting, and coordinating meetings with stakeholders

Familiarity with lobbying legislation and reporting requirements in various Canadian jurisdictions, especially at the federal level

A polished and sensitive communicator with excellent writing, verbal, and interpersonal skills

Well-versed in current affairs, engagement practices and policy considerations that advance Indigenous rights, knowledge, research methods, decolonization, and reconciliation

Employer-paid health care benefits, Employee Assistance Program, half-day Fridays in the summer, and paid parental leave among other employee supports

Knowledge of fundraising and receipting requirements.

Manage Donor Services staff related and supervise all donation processing.

Oversee migration of data entry and receipting into Raiser’s Edge NXT.

Oversee donor record updates with monthly giving attributes, and ensure monthly EFT files are sent to the Finance Department on time.

Oversee the monthly reconciliation in partnership with the Finance Department

Manage the recruitment, orientation, day-to-day supervision, performance appraisal, and training of the Donor Services team.

Manage administrative files, including those relating to ships;

Make requests for housekeeping and security personnel according to the manager's instructions.

Verification of invoices, purchase orders and reimbursement requests; Expense tracking,

Follow-up with legal compliance for various contracts and calls for tender;

Greet visitors and provide general information.

Support the coordinator in managing the cruise ship schedule;

Minimum of 2 years direct work experience as an Executive Assistant or Office Manager

Completion of a 2-year, post secondary diploma or certificate in Administration, Recreation Management, or equivalent.

A busy and exciting work environment

Access to a dynamic, specialized industry

Coordinating various travel and accommodation logistics

Contract coordination and records storage

-Strong organizational skills, problem solving and communication skills

-Experience with social media (FaceBook, Instagram, Twitter)

-Proficient with MS Office (Word, Excel, Outlook) in a PC-based environment

-Friendly, outgoing, professional team player with good customer service, phone and email communication

Understanding of/experience with managing the donor life cycle, moves management, acquisition and retention best practice is considered a strong asset.

Experience with non-profit projects, programs and/or event management.

Interpersonal Skills And Self Management

Undergraduate degree in a related field, or an equivalent combination of education, training, and experience.

Hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirements to work outside of regular office hours.

An attractive compensation package, including a fully paid Benefits package, RRSP & Wish paid hours