Customer Experience Customer Service Agent Jobs in Montréal, Quebec

Traiter les plaintes des clients en fournissant des solutions, souvent dans un délai imparti pour s’assurer que le client est satisfait.

Apprenez à identifier les besoins ou les désirs des clients pour recommander le produit ou le service approprié.

Apprendre les systèmes logiciels utilisés par l’entreprise pour pouvoir communiquer efficacement avec les demandes entrantes.

Tenez un registre des demandes entrantes pour pouvoir vous y référer plus tard.

Être capable de traiter des commandes, des formulaires, des demandes ou des demandes.

Travailler avec des collègues au besoin pour résoudre les plaintes des clients.

Minimum 7 years experience in customer service management or equivalent experience, with demonstrated ability in overseeing multi-tiered customer experience teams.

Proven track record experience in developing and implementing customer service strategies that align with company objectives and contribute to business growth.

Experience leveraging data-driven insights to enhance customer service efficiency and effectiveness.

Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty;

One (1) year experience in customer service;

Experience in a call center or retail store (an asset);

Excellent customer service skills, good decision making and ability to meet deadlines;

Good knowledge of Microsoft Office suite;

A competitive benefits package (Full Time Employees Only);

You have at least 6 months of experience in a customer service position (call centre environment seen as an asset);

You have great listening and writing skills;

Answer clients over the phone, by email or by live chat;

Inform clients about the status of their delivery;

Collect comments from clients and escalate particular cases if needed;

Improve the company's service by listing issues that came up while dealing with problematic cases throughout the day.

3 years of experience in customer service and data entry in an environment related to the distribution of finished products.

Attention to detail and time management.

DES (High School Diploma) or equivalent customer service experience.

Excellent verbal and written communication skills in French and English.

Respond quickly to customer requests (in person, by phone, and email).

Maintain a positive, empathetic, and professional attitude towards clients at all times.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Provide award-winning service and build enduring, quality relationships with customers.

Demonstrate effective comprehension of all security procedures and regulations.

All the equipment necessary to work from home is provided

Three-week paid training at our Dorval terminal

Answering to customer questions by phone

Take the necessary steps to answer their questions

Ability to work under pressure

Access to the employee assistance program

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Provide award-winning service and build enduring, quality relationships with customers.

Demonstrate effective comprehension of all security procedures and regulations.

ITIL experience with a focus on incident management best practices*

Service provider experience preferably in data centre colocation and/or managed services.

Investigate and escalate priority alerts and incidents to the support manager and/or relevant departments.

Experience with support ticketing systems.*

CEGEP Diploma or Attestation in Computer Science or equivalent work experience.

Knowledge of relevant support ticketing system.*

A minimum of two years of relevant experience

For vacant positions available in Quebec, please note that knowledge of French is required.

The work arrangement for the position is hybrid work

Temporary work: scheduled to end on July 26, 2024

Number of jobs available: 2

Attestation of College Studies in a related field

Basic knowledge of mechanics (training provided by the company)

Competitive salary with opportunities for advancement

3 weeks off in your first year

Answer incoming calls and e-mails (mostly in English)

Mastery of the Office suite

A strong ability to work in a team

Active listener with flexibility to modify approach and adapt to customer needs Preferred Skills and Experience

Knowledge of Windows, Mac, or Linux operating systems

Experience working with Windows, Mac, or Linux operating systems

Experience modifying approaches and adapting to customer needs

Very good organizational skills, attention to detail and confidentiality

Strong oral and written communication skills

Experience in customer service (asset)

Projects and responsibilities that live up to your expectations and make you want to come to work every day

Salary: from $18/hr to $24/hr based on experience

Responding to various customer enquiries by telephone and email

Product Knowledge: Develop a deep understanding of our service and its benefits. Stay updated on industry trends and competitive offerings.

Inbound Request Management: Effectively handle all incoming requests via phone or social media/email/google.

Qualification and Consultation: Engage with potential customers to identify their needs, answer questions, and provide tailored solutions based on their requirements.

Customer Nurturing: Track and manage patient profiles in customer relationship management system, ensuring timely follow-up and accurate documentation of interaction activities.

Collaboration: Collaborate with the sales team, marketing department, and technical experts to provide seamless customer experiences and drive revenue growth.

Previous experience with phone based sales including customer service or sales roles, preferably in the medical or diagnostic imaging field.

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

Extended Health and Benefit Plan

Engage in friendly conversation, without offering your opinion (sports, music, and trivia facts)

No experiences required as we will provide paid in-house training

NO EXPERIENCE REQUIRED, PAID TRAINING!

Professional and service-minded with good communications skills

Fluent in Japanese, working knowledge of English

Empathize with every aspect of the customer experience, leading initiatives to continuously improve how, why, and when customers receive support

You have relevant professional experience and maintain a keen interest in providing outstanding customer support experiences

You are hardworking and eagerly embrace the challenge of solving problems, both with software and soft skills

You have a post-secondary degree or equivalent professional experience

Provide fast, accurate and personalized communication to Slack users through: email, phone, live chat, and social media

Identify and surface customer trends, helping to implement process improvements in collaboration with relevant teams across Slack

If you have any experience in a digital company you are really on track

A post-secondary education is not required but if you have one in financial administration or services, that’s a plus!

Experience in the financial services industry could help, especially if it was with a customer experience leader

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Provide information on recruitment, training, performance management, overtime and timesheet approval for Customer Service Agents.

Excellent written and verbal communications skills.

First Aid, CPR, TDG WHMIS certification and Air to Ground License an asset.

Sound analytical thinking, planning, prioritization, and execution skills.

Free Health and Dental Benefits for Part Time Employees.

Extended Health and Dental Benefits for Full Time Employees with minimal premiums.

Effectively communicate with management and cross-functional teams to ensure the timely completion of all requests within company-stated Service-Level Agreement.

Maintain knowledge of and adhere to all organizational policies including but not limited to, data, security and health & safety polices.

Core duties and responsibilities include the following. Other duties may be assigned.

Excellent communication skills - verbal and written fluency. French and/or Spanish is an asset.

Students/Graduates of the RPA/RPAA and Professional Mortgage courses programs are highly desired.

Must be available to work a variety of shifts between 8am–9pm Monday to Friday and occasional weekends (Saturday 12pm-4pm).

Commitment to providing a safe, stress-free and friendly passenger experience

Clear and effective communication skills with demonstrated ability to have difficult conversations

Check-in passengers, issue boarding passes, verify immigration documents

Check baggage and collect excess baggage/overweight charges

Answer calls, book, change and cancel flight reservations

Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options