Patient Flow Coordinator, Full Time, Access To Care & Transitions

Job Code: 9201

Status: Full Time

Location: Providence Care Hospital

Union: OPSEU 4104 Paramedical

Wage: $40.00 - $50.96

Posting Period: September 13, 2023 - September 19, 2023

Reporting to the Patient Flow Manager, the Patient Flow Coordinator plays a key role between Providence Care's staff, physicians and external partners in ensuring seamless, quality and efficient patient flow activities. The Coordinator responds to inquiries from key stakeholders directly and/or indirectly and assists the Manager by researching and providing requested data or background information, as requested. The Coordinator problem solves barriers to transitions in care by working closely with the Access to Care and Transition and the clinical program teams to identify solutions. The Coordinator completes daily, weekly and monthly summaries provided to relevant 'leaders in the hospital and is fully informed of issues and challenges that require action.

Skills And Qualifications Required

• Current unrestricted registration with a Regulated Ontario College for healthcare providers (OCSWSSW or College of Occupational Therapists of Ontario or similar)
• Experience with electronic patient record systems
• Bachelor’s Degree in a Human/Health studies, Master's degree in health studies preferred from a recognized educational institution
• Two years of experience in providing clinical practice in a hospital setting with the relevant population. Intake and discharge planning functions preferred

Position Responsibilities

• Ensures the ALC sign-off protocol is followed and approves ALC designation; as assigned by Manager
• Provides daily and weekly summaries to Providence Care leadership
• Review trends, variances and reasons for variances for admissions, transfers and discharges
• Reviews trends and reasons for conversion to Alternative Level of Care (ALC) for active patients
• Participates in joint PC/SELHIN monthly ALC review meetings and provides support to teams, as required
• Reviews Daily Dashboard and clarifies data quality issues
• Problem solves barriers to transitions in care at admission, transfer and discharge
• Supports the implementation of ALC mitigation strategies, as assigned by Manager
• Leads Bed Utilization Meetings and other key meetings, as assigned, to facilitate communication and coordination related to patient flow
• Triages inpatient referrals for appropriate and timely review by respective inpatient Access to Care and Transition specialist

Why Work At Providence Care Hospital

• Corporate and unit/service specific orientation for new hires
• On-site café and cafeteria with a variety of food options
• Competitive salaries with excellent full-time benefits
• Focus on Healthy Workplace & Culture of Quality
• Committed to people centred approach to care delivery
• A hospital striving for excellence in care, education and research
• Located on the shores of Lake Ontario surrounded by park land and walking trails
• Employee & Family Assistance Program
• Healthcare of Ontario Pension Plan (HOOPP)
• State of the Art Building with on-site parking
• Fully affiliated with Queen’s University and St. Lawrence College and other academic institutions
• Education, mentorship and bursary opportunities
• Specialized sub-acute Care in rehabilitation, mental health services, complex medical management and palliative care