Manager, Patient Support Program

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today’s growing markets. We are Canada’s leading provider of innovative, sustainable, and integrated healthcare solutions on a mission to enhance the wellness of Canadians. You will be part of a team dedicated to creating immersive experiences and transforming ideas into successful health care programs that matter.

We offer a truly inspiring and flexible work environment. Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

Roles and responsibilities:

• Assigns daily tasks and projects to associates.
• Support on the daily and on-going client project communications
• Assists in the creation and implementation of SOP, and work instructions.
• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.
• Assists in the design and development of new projects including development of protocols, resource allocation and database
• Lead/Participate in all client meetings
• Support the monthly report review and clean up
• Assists in the daily operations of patient support programs.
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Supports with quality assurance and quality improvement initiatives.
• Project management including, but not limited, reimbursement programs, compliance and education-based programs and patient support programs
• Supports the implementation, and delivery of all training initiatives
• Participate in staff recruiting strategies and participate in the hiring process.
• Monitors the performance of staff members to assess training needs and requirements.

Job Specifications & Qualifications:

• Minimum University Degree in Business Administration, Science or equivalent experience.
• Effective organizational skills; attention to detail
• Effective interpersonal and leadership skills
• Strong client management experience an asset
• Ability to communicate effectively both orally and in writing
• Experience in the pharmaceutical or healthcare-related industries an asset
• Experience in reimbursement considered an asset
• Experience in project management experience an asset
• Bilingual in English and French an asset

What we offer:

• Competitive salary with comprehensive benefits package.
• Paid vacation, public holidays
• Opportunities to develop new skills and progress your career
• Specialized training
• Annual Bonus
• Paid sick days
• RRSP matching

If it sounds like you, we want you to apply!

About Us

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. From the onset, the focus was to provide specialized healthcare solutions for Canadians. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services.

SRx was founded in Ontario in 2013 and today has over 300 employees across Canada.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at [email protected] for accommodation.