Patient Support Lead Jobs

5-7 years account management experience and/or previous pharmaceutical experience or equivalent

Minimum of 3 years of people or team management experience

Proven customer relationship and/or account management skills with direct client interaction

Strong financial acumen and hands on budget management experience

Assess and develop improvement plans for Program Management

University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset.

You are a team player with excellent communication, critical thinking and prioritization skills

Completion of a recognized personal support worker certificate or health care aide program from a community college or equivalent education

Previous long term care experience (required)

Previous related experience, preferably in an acute care, rehab, and/or palliative or previous hospital experience (preferred)

Knowledge of universal precautions and medical terminology an asset

Strong customer service, interpersonal and written and verbal communication skills

Minimum 5 years of experience in patient support program management

Strong project management skills: ability to stay on top of and lead multiple projects concurrently

Conduct weekly, monthly, and quarterly business reviews with PSP provider management team

Provide initial and ongoing education to PSP field staff and facilitate education of healthcare practitioners regarding PSP offerings

Management of sample distribution and inventory

Proactively assess internal vs. external staffing requirements to optimize PSP offerings while managing costs

Project management including, but not limited, reimbursement programs, compliance and education-based programs and patient support programs

Strong client management experience an asset

Experience in project management experience an asset

Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.

Monitors the performance of staff members to assess training needs and requirements.

The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Hands-on experience in undertaking and delivering high-quality systematic reviews and ad hoc literature reviews.

Ability to critically appraisal study designs and published studies, including experience applying critical appraisal tools and reporting guidelines to the literature.

A broad knowledge of patient safety, drug safety and epidemiology, including an understanding of medical terminology.

A passion for literature reviews, conducting and evaluating with a desire to improve the quality of evidence synthesis in drug safety.

Ability to work effectively with internal & external experts, collaborative groups and contract research organizations (CROs).

GTAA Top Employer Award for 9 years

10+ years of experience in a management role in health care with experience implementing strategic initiatives

A “results-orientated” mindset with skills related to building relationships, influencing management, and the ability to compel teams to arrive at consensus

Strong organization, time management, and problem solving skills; ability to manage multiple priorities at times

Management of complex projects, change management, and use of key performance indicators

Ability to motivate and lead others to excel and address performance management concerns and staff concerns

Strong team player with excellent communication, critical thinking and prioritization skills

Knowledge and experience with specialty pharmaceutical distribution, including PPNs

Knowledge and experience with reimbursement navigation for both public and private plans

Exceptional interpersonal skills and problem solving capabilities

Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met.

Manage the intake of competitive and industry intelligence to identify risks and opportunities that exist within existing portfolio and future pipeline

Minimum 5 years of PSP and marketing experience in specialty pharmaceuticals

Knowledge and experience with specialty pharmaceutical distribution, including PPNs

Knowledge and experience with Canadian payer landscape and reimbursement navigation for both public and private plans

Exceptional interpersonal skills and problem-solving capabilities

Minimum 5-8 years of PSP experience in a leadership role

Previous experience in launching and operationalizing PSPs

Outstanding customer relationship, interpersonal, and communication skills with the established ability to effectively work with diverse audiences and influence cross functionally