Customer Accounts Representative Jobs

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
We’re looking for a Customer Accounts Representative to join our growing team!
As a passionate Customer Accounts Representative, you will be supporting our National Accounts team in delivering exceptional service to our clients and brokers. With experienced customer service skills, you will be responding to phone and email inquiries in a call center environment, while processing miscellaneous insurance policy account receivable related tasks. Including strong analytical skills, detail oriented and you enjoy working in a collaborative service-based environment. Join a team dedicated to innovation and service excellence.
Here Are a Few Ways You'll Make a Difference

• Answering phone and email inquiries regarding payments, disbursements, billing arrangements, payment methods and account discrepancies.
• Responsible for supporting our National Accounts team in delivering exceptional service to our clients and brokers by responding to routine policy account related inquiries.

Please note this position requires candidates to be available to work Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.
Read on to see how you can shape the future, win as a team, and grow with us.
About The Role
Our HR team is growing! RHdirect makes sure to answer employees' various HR questions. We also provide leading immigration support. Under the responsibility of the Rhdirect Director, the Immigration Technical Advisor will be responsible for:
Responsibilities

• Collaborate with the different teams to find solutions adapted to the different situations encountered
• Advise and support the HR community on the various elements related to foreign workers (i.e., hiring candidates on work permits, renewal of work permits, applications for permanent residence, etc.)
• Complete work permit applications
• Participate, on an ad hoc basis, in different team projects
• Audit work permits internally
• Coordinate applications with our external law firm
• Analyze and answer employee questions based on immigration best practices
• Contribute to the improvement of processes related to foreign workers
• Support employees' applications for permanent residence

Qualifications

• Natural curiosity for the immigration component (Stay on the lookout for best practices)
• Have a minimum of three (3) years of experience in immigration
• Knowledge of Workday (asset)
• In-depth knowledge of the Microsoft Office Suite
• Rigor, attention to detail, analytical skills and sense of organization
• University degree in a relevant field
• Interest in human resources
• Excellent verbal and written communication skills (French and English)"Need to interact on a regular basis with an English-speaking clientele and colleagues across the country"
• Shows great discretion

#IN-QC
What We Offer
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• Possibility to purchase up to 5 extra days off per year
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
• An annual wellness account that promotes an active and healthy lifestyle
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Flexible work arrangements
• An extensive flex pension and benefits package, with access to virtual healthcare
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We are an equal opportunity employer
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.
If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.