Representative, Accounts Receivable Jobs

Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

What you’ll do:

• Be flexible and adaptable to fast-paced IT sales environment.
• Reconcile accounts regularly, including complex and cross account reconciliations
• Effectively engage and escalate to top executive levels when required.
• Document and track collections activity and work from monthly aging report.
• Manage individual and department monthly receivable targets.
• Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.
• Have demonstrated success working in team-oriented environment.
• Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
• Develop and maintain relationships with customer accounts and champion Softchoice's receivable policy.
• Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
• Manage collections portfolio ranging from 300-600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.

What you’ll bring to the table:

• Intermediate Microsoft Word and Excel skills.
• Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple Softchoice departments e.i. sales, tax, credit, billing etc.)
• Bilingualism (English & French) both written & spoken
• Customer service oriented.
• Experience in technology industry an asset.
• Excellent verbal and written communication skills.
• 2-3 years of experience in a corporate (B2B) collections experience focused on medium to enterprise level customers.
• A completed college diploma (Accounting or Finance related preferred) or related experience.
• A good understanding of fundamental accounting principles.
• Possess similar experience managing portfolio of accounts.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

• We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
• Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
• Comprehensive benefits from day one of employment.
• We offer meaningful work and opportunities for career growth.
• We offer hybrid and remote working opportunities.
• We offer an opportunity to build and grow a career in the technology industry.
• Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
• We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
• Softchoice has been certified as a Great Place to Work in the United States for several years.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to [email protected] . We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.

Job Requisition ID: 5177

EoE/M/F/Vet/Disability 

Associate