Administrator Accounts Receivable - Cash App

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers, and employees.
The Administrator Accounts Receivable – Cash App will be playing a major role in applying and posting payments to customer accounts daily.
Responsibilities:

• Other duties/projects as assigned.
• Respond to customer inquiries, maintain good customer relations and perform root cause analysis.
• Assist with month end close & daily deposit reconciliation to the bank.
• Ensuring KPI’s are met.
• Initiate professional contact with internal customer service representatives and external customers as needed to obtain remittance advice and support other AR initiatives.
• Documentation of processes and desktop instructions.
• Investigate and resolve misapplied cash transactions.
• Assist with managing Cash application email inbox by managing cash application inquiries from both internal and external customers.
• Apply and post payments to customer accounts on daily basis from various sources such as EFT/ACH/Wire, credit & debit card payments and unapplied cash.
• Perform related administrative duties.
• Prepare and create AR refunds, and other adjusting journal entries as required.

Requirements:

• Working knowledge of various accounting ERP systems, Workday experience considered an asset.
• Thorough understanding of general accounting principles and accounting impacts of transactions.
• Preferred 5+ years’ work experience in accounting functions (AP/AR/Billings/GL/Cash applications)
• Commitment to privacy and ethical conduct, and compliance to firm policies and procedures.
• Good analytical, root cause analysis, and problem-solving skills.
• Preferred 3+ years’ experience in Cash Application
• Post-secondary education in Accounting/Business Administration.
• Proficiency in MS Office Suites (Intermediate Excel, Word, Outlook, Teams)
• Enrollment in the CPA program and French language is considered an asset.
• Demonstrated experience in identifying and implementing process improvements.

Core Competencies:

• Good organizational, time management, prioritization skills and can work flexible schedule to meet deadlines and deliverables.
• Quick learner, self-motivated and can cope positively in a fast paced and agile work environment.
• Excellent customer service, communication skills (both verbal and written)
• Team player who will go beyond and above to support team goals and objectives
• A professional demeanor and a positive attitude with mindset for continuous development and growth.
• Demonstrates tact and discretion, sound judgment and diplomacy in dealing with sensitive and confidential matters.
• Excellent analytical skills and problem- solving skills, able to perform root cause analysis.
• Be able to work Independently and self- directed to achieve job responsibilities.

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.