Customer Accounts Supervisor Jobs

Manage sensitive matters with a high level of confidentiality and discretion

Demonstrated ability to learn industry, company, product or technical knowledge and effectively convey that knowledge to others

Working knowledge or trainable in service center and retail computer systems

Strong organizational skill, attention to detail and ability to multi-task and work in a fast-paced environment

Willing and able to learn and master new skills as the job progresses

Excellent verbal and written communication skills

In depth and thorough knowledge of people and call centre management best practices as they relate to:

3-5 years of people management experience in a multi team Contact Centre and / or Case Management environment;

Strong time management and organizational skills with the ability to manage multiple priorities simultaneously;

Managing presence within Workforce Management (aka adherence, absenteeism and tardiness);

Responsible for ensuring performance reviews and performance management is completed for all staff within the supervisor's oversight of control.

Lead based on progressive management practices including development and communication of shared vision and upholds corporate values.

Have a minimum of three (3) years of experience in immigration

In-depth knowledge of the Microsoft Office Suite

Rigor, attention to detail, analytical skills and sense of organization

An extensive flex pension and benefits package, with access to virtual healthcare

Answering phone and email inquiries regarding payments, disbursements, billing arrangements, payment methods and account discrepancies.

Analyze and answer employee questions based on immigration best practices

Respond to customer enquiries and concerns and provide advice on customer account management.Initiate service order request.

Requires a good knowledge of English to communicate effectively customers while handling complaints and enquiries.

Requires experience to set up new accounts, initiate service order requests, provide advice relative to procedures.

Requires experience to be familiar with the billing and collection functions.

Set up new accounts to facilitate billing of retail customers for electrical energy usage.

Obtain meter readings from contract meter readers and input the readings into customer information system.

A minimum of 2 years of work experience in a customer service setting or demonstrable skill and experience acquired through education

Stay certified and up-to-date in CRM software (Ticket Management).

Work with customers to facilitate their onboarding onto Geotab, including vehicle list management, user list setup, groups, and integrations.

Assist the Sales Team in accurately quoting clients on their fleet by ensuring hardware requirements are met using internal forms.

Coach team members to improve their service skills.

Complete any required certifications from suppliers and ensure internal team members are certified/re-certified as needed.

Excellent time management skills and the ability to prioritize work

Management/Supervisory experience – 1+ year(s)

Strong organization skills with the ability to multi-task

Attention to detail and problem solving skills

Excellent written and verbal communication skills

Customer Service experience – 1+ year(s)

Two years of college or two years of previous management experience preferred

Any other reasonable duties requested by management

Must meet DOT requirements to obtain certification in required states (United States)

Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy

Second up to the General Manager

Manage the collections process by counseling customers to gain timely lease/merchandise renewals