Customer Accounts Manager Jobs

Job ID 43954 Date posted 04/29/2023 Location: Niagara Falls, Canada

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

This is a non-exempt role, paid an hourly wage. The average pay reflected includes base wages for average hours scheduled and average incentive compensation for this role over a twelve month time period. All average pay/compensation amounts are estimates and are not guarantees of any specific hourly wage or incentive compensation amount, nor of future performance.

Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.

Skills for Success

Customer Account Managers can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations. Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential. Like all Aaron’s team members, Customer Account Managers share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.

The Work

• Safely operate company vehicle
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Update customers information and maintain accuracy
• Second up to the General Manager
• Load, secure and protect product in company vehicle
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Any other reasonable duties requested by management
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Maintain customers contact over the phone and through home visits
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Assist General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtain customer signatures on lease agreements
• Assist the Sales Team as needed
• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Contact customers who have not renewed merchandise agreements

Requirements

• Maintain a professional appearance
• Proper telephone etiquette
• Excellent interpersonal and communication skills
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• United States at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
• Uphold the Aaron’s Brand and protect company assets
• Ability to work schedule of hours varying from 8 am to 9 pm
• High School diploma or equivalent preferred
• Must meet DOT requirements to obtain certification in required states (United States)
• Proficient computer skills
• Two years of college or two years of previous management experience preferred
• High energy with the ability to effectively perform all functions of the store and multitasking effectively

Total Rewards

Benefits

Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes

• Paid time off including vacation days, sick days and holidays
• Team Member purchase discounts

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout Canada and the United States. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment where team members’ differences are celebrated. All qualified applicants will receive equal consideration for employment without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, sex (including pregnancy and breastfeeding), sexual orientation or any other ground protected under applicable human rights legislation. Candidates who require accommodation during the recruitment process should contact

Aaron’s is an Equal Opportunity Employer.

#Indeed-Full-Time