Regional Manager Jobs

ABOUT THE POSITION

The Regional Manager is responsible for managing the overall Regional operations including leasing, building operations, and capital projects and promoting the Hazelview advantage of being the preferred landlord. The Regional Manager will be responsible for 2,000 – 2,500 with a staff of 50 – 100 Team Members throughout their Regional portfolios.

They lead in coaching & developing their Regional team, Property Managers, Community Managers and Building Manager throughout their portfolio, and are accountable for driving the financial goals while having all units in their market meet all quality standards. They will also be responsible for building local strategies to manage performance by knowing their Team Members, customers/Residents, markets & communities.

The Regional Manager is responsible for creating and maintaining alignment and collaborative relationships with each of the Business Units in Hazelview Properties, including Quality Assurance, Resident Relations, Sales & Leasing, Facilities Management, In-Suite and Finance teams. It is critical that alongside their Team Members, they respond to and provide accurate and timely information to each of the shared services groups in the organization. Including People Management; Information Technology and Legal.

KEY RESPONSIBILITIES

Customer Service:

• Ensure that a superior level of co-operation, service and support is provided to residents
• Ensure building standards are maintained to a high level and building staff are performing duties in a professional manner
• Ability to resolve resident complaints and concerns in a timely fashion with a view to driving Resident retention through a superior level of customer satisfaction
• Support and train site-level staff on Hazelview's standards of Customer Service

Operations and Leasing:

• Propose and discuss possible renovations or improvements with Asset Management
• Have working knowledge of legislation pertaining to the Rental Housing Industry, Human Rights Code and Labor Standards Act
• Ensure that work has been satisfactorily completed and approve invoices
• Ensure standard processes & procedures in place to resolve issues relating to repairs and maintenance in a timely fashion
• Obtain quotes or bids from contractors for repairs, renovations and maintenance
• Inspect the properties on a weekly/daily basis to monitor performance & ensure properties are maintained to Hazelview's standards
• Oversee and manage assigned property management functions to improve efficiency and reduce operating costs
• Responsible for maintaining Occupancy/Vacancy levels at the mandate set by Hazelview
• Have knowledge of market rents and ability to set asking rents based on market conditions
• Ability to coordinate after hours’ emergencies as required
• Obtain proper authorization before engaging contractors

Leadership and Management:

• Initiate or suggest plans to motivate workers to achieve work goals
• Directly manage Regional team including: Regional Administrator, Property Managers, Area Managers, Regional Maintenance Manager and on-site Team Members including: Building Managers, Maintenance Associates and Cleaners
• Analyze and resolve work problems, or assist Team Members in solving work problems
• Responsible for ensuring that Team members fulfill their responsibilities when providing timely and accurate information to other departments as requested (e.g. Asset Management, Capital & Development, Customer Experience, Finance, People & Culture, Marketing, etc.)
• Responsible for planning, assigning and directing work; for interviewing, hiring and training Team Members; Team Member relations; mentoring and coaching

Financial and Budgets

• Accountable for delivering the financial results and Key Performance Indicators (KPIs) against annual budget targets; overall financial and administrative review of assigned properties
• Oversee collection of rents (and serve notices to vacate)
• Review and approve resident leases and renewal leases
• Development & execution of Underperforming Asset Plans (UPAs) where appropriate and as requested by the Director of Operations to ensure that the financial goals and objectives in the Region are being achieved
• Ensure that PayScan is managed & maintained throughout the Region in a thorough, complete & detailed manner and, on a timely basis, meeting all Finance Department deadlines
• Responsible for ensuring rent rolls are accurate
• Prepare annual operating and capital budgets for each property
• Review weekly vacancies/ availability reports; Review rents to ensure "minimum" market value
• Oversee and ensure compliance with local housing laws and regulations
• Review of Monthly Operating Statements; preparation and submission of Variance Reports; preparation of Monthly Business Reviews with action items and commitments; including for each Property Manager and/or Area Manager and their respective portfolios to the Director of Operations, Asset Management and the Finance Team

JOB REQUIREMENTS

Education and Experience:

• Proven track record of following through to achieve results
• Real Estate Designation (e.g. CPM) would be an asset
• Strong computer skills including Microsoft Office (Excel, Word) and Yardi would be an asset
• Proven ability to liaise with people at all levels of an organization
• Proven track record of operating a portfolio at a high level, maximizing revenues and reducing expenses
• Proven sales and leasing skills as well as excellent customer relations skills
• Minimum 5 years of experience in a senior role
• Ability to negotiate with contractors and suppliers to achieve the best pricing available
• Strong knowledge of building systems
• Proven ability to manage a team as well as work independently
• Preferably a Business degree with a major in a real estate discipline
• Ability to take initiative in order to keep a high occupancy rate
• Proven ability to manage a region as an effective business model

Qualifications:

• A professional demeanour with strong written and verbal communication skills
• A professional demeanour coupled with strong communication skills, both written and verbally
• Ability to prioritize, multitask and manage projects through to successful completion
• Ability to accurately listen, understand and respond appropriately
• Excellent organizational skills with superior attention to detail and accuracy
• Flexible and adaptable to constantly changing needs within the organization
• Team player; excellent consensus building skills with high degree of motivation and desire to collaborate with others to build and maintain relationships
• Travel: valid driver’s license and a vehicle required
• Self-motivated, proactive, goal & results oriented with a flair for sales and coaching
• A commitment to “Best in Class” Customer Service
• Proven problem solving, negotiation, decision-making and strategic thinking capabilities

ABOUT THE COMPANY

At Hazelview Properties we believe that apartments

are more than bricks and mortar - they are an experience

Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.

Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.

At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.

Vision: “We create value for people and places”.

Our Core Values:

• Having Fun
• Ownership Mindset
• Ambition
• Collaboration
• Trust

Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.

Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability