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Director Customer Support Jobs

Senior Director, Customer Support
By RONA At Toronto, Ontario, Canada

About Us: KEV Group is an enterprise SaaS company that provides an all-in-one activity fund management solution for K-12 schools. By seamlessly integrating and automating all fee management processes, ...

Senior Director Of Customer Support
By KEV Group At Toronto, Ontario, Canada
Ability to prioritize, manage multiple projects and meet deadlines, possess strong problem-solving and decision-making skills.
Work in an industry that benefits children, parents and schools
At least 5+ years of experience heading and scaling a customer support department in the SaaS industry for mid-size companies.
Exception communication skills both verbal and written.
Comprehensive health and dental benefits
Do meaningful and purpose-driven work, and make a real impact
Director Customer Support Jobs
By E-SMART At Montreal, Quebec, Canada
5+ years experience in customer support management
The company offers various benefits to regular, full-time employees including:
Strong presentation, interpersonal, and communication skills
· Good work-life balance (including flexible work schedule and hybrid remote work options)
Developing customer service strategies with a focus on customer satisfaction and retention.
Managing the customer service team and ensuring that customer service goals are met.
Customer Installation Support Jobs
By CAE At Montreal, Quebec, Canada
Functional knowledge of English and French is a requirement
Install fasteners and rivets as per drawings, schematics and work procedures requirements.
The role we are offering you:
Read and analyze directives and work procedures, schemas, schematics and technical drawings.
Knowing and applying notions related to material’s properties in use.
Produce embossed and rolled parts.
Director, Customer Operations Jobs
By Auvik At Waterloo, Ontario, Canada
Business development knowledge and, ideally, experience growing a business
Project management and account management
Experience working as a Director of Customer Success Operations or similar Operations role, with proven Operations and Technical expertise
Intimate knowledge of SQL and BI tools (ideally Snowflake and Looker)
Experience creating complex reports and proven experience applying data hygiene, intelligence, and governance principles
Experience communicating and reporting customer operations data and correlating it with other data sets to find trends and business-development insights
Director, Global Customer Support
By Equinix At Toronto, Ontario, Canada
Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously, ensuring timely and successful implementation
Bachelor's degree in Business Administration, Management, or a related field. A master's degree is a plus
Lead a team of managers, providing guidance, coaching, and mentoring to drive professional growth and enhance team performance
Exceptional strategic thinking, problem-solving, and analytical skills, with the ability to translate data into actionable insights and strategies
Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels, both internally and externally
Knowledge of industry-leading customer support technologies and tools such as Amazon Connect and SalesForce Service Cloud is preferred
Customer Support Wizard Jobs
By Rewind At Canada
Be a wealth of product knowledge to external customers and customer knowledge to internal teams
Tech savvy, experience with SaaS is an asset
Knowledgeable of Shopify, BigCommerce or other SaaS platforms
Great communication skills, both reading and writing
$5000/year professional development allowance (you can take courses, buy books, attend conferences, cover certifications, etc) and free Udemy courses
Help our customers get their business back on track after a disaster
Customer Service Director Jobs
By Randstad Canada At Longueuil, Quebec, Canada
Experience with call management software;
First, a great challenge and the opportunity to put your experience in customer service to good use
A range of social benefits
Minimum of 5 years experience in a similar position;
Excellent communication skills (spoken and written);
A very interesting salary package between 95k-112k+10% bonus at the end of the year

Are you an experienced customer service professional looking to take your career to the next level? We are looking for a Director of Customer Support to lead our customer service team and ensure our customers receive the best possible service. You will be responsible for developing and implementing customer service strategies, managing customer service staff, and overseeing customer service operations. If you have a passion for customer service and are looking for an opportunity to make a real impact, this is the job for you!

Overview:

The Director of Customer Support is responsible for leading and managing a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills. The Director of Customer Support will be responsible for developing and implementing customer service policies and procedures, as well as overseeing customer service operations.

Detailed Job Description:

The Director of Customer Support is responsible for leading and managing a team of customer service representatives to ensure customer satisfaction and loyalty. This role requires a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills. The Director of Customer Support will be responsible for developing and implementing customer service policies and procedures, as well as overseeing customer service operations. The Director of Customer Support will also be responsible for training and developing customer service representatives, monitoring customer service performance, and providing feedback and guidance to customer service representatives.

What is Director Customer Support Job Skills Required?

• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to manage and motivate a team
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Ability to analyze customer service data
• Ability to develop and implement customer service policies and procedures

What is Director Customer Support Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service software and systems
• Ability to analyze customer service data

What is Director Customer Support Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Ability to analyze customer service data
• Ability to develop and implement customer service policies and procedures

What is Director Customer Support Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience

What is Director Customer Support Job Responsibilities?

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Train and develop customer service representatives
• Monitor customer service performance
• Provide feedback and guidance to customer service representatives
• Analyze customer service data
• Respond to customer inquiries and complaints