Customer Relations Specialist Jobs

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• Dental insurance
• Paid time off
• Health insurance
• 401(k)
• Work from home
• Vision insurance

Oversee existing relationships to ensure customer satisfaction; to develop and maintain an open and meaningful customer feedback loop; and monitor company progress.

• Assist with other related duties.
• Preparing valuations of customer portfolios by collecting, analyzing, and summarizing data obtained from customer’s portfolio.
• Facilitate prompt complaint resolution through direct contact with brokers and upper management.

*The working schedule for this position is Monday - Friday 830am-530pm PST*

Requirements

• Microsoft Office Suite (Advanced Comprehension of Excel)
• Excellent phone etiquette
• Customer service background
• Strong written and verbal communication skills
• Strong Reporting & Data Entry Background
• Strong follow up and communication skills

Adaptability- Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation.

Communications- Exhibits good listening and comprehension. Exceptional written and verbal communication skills, specifically, following up to ensure resolution. Excellent phone etiquette and an ability to maintain grace under pressure.

Customer Service- Displays courtesy and sensitivity, while maintaining a positive attitude. Must have a customer service background. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving- Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Work Environment- The working conditions of this position include working in a remote fashion and autonomous environment. The environment must be free of distractions and provide a space to conduct business in a confidential manner. Able to work autonomously as well as collaboratively with team in a remote environment.