Customer Service Relations Jobs

Our client, an innovative manufacturer and specialist in the field of manufacturing their custom products, is looking for a Customer Service Associate in downtown Montreal.
You are a curious, motivated person who likes to learn and surpass yourself; this opportunity will certainly satisfy you professionally.
A family business that grows from year to year with more than 50 years in business.
Here is what your daily life will look like within a mobilized and efficient team:
Respond in person or on the phone to customer inquiries.
Process customer accounts, take orders and archive them on software
information and documents;
Advantages
This role of customer service associate in Downtown Montreal offers you the following advantages:

• Dynamic, professional and motivating working atmosphere in the family business
• Salary between $45,000 and $50,000
• Sick and personal days covered by the employer

Responsibilities
Your responsibilities as a Customer Service Associate:

• Provide accurate, valid and complete product and cost information;
• Respond in person or on the phone to customer inquiries;
• Understand the return policy and the general conditions on the products;
• Perform all other duties related to the position ex. data entry and other tasks necessary for the proper functioning of the company's activities.
• Effectively maintain a computerized system and provide the manager with an operational statement of customer accounts and sales;
• Process customer accounts, take orders and archive information and documents on software;
• Identify, assess customer needs and build trust through open and interactive communication;
• Follow up on purchase orders and delivery;
• Handle customer complaints and provide appropriate solutions;

Qualifications
Let’s summarize in a few points the ideal talent that will complement a passionate team:

• Effective communication;
• Good problem solving skills;
• DEP, secretarial or administrative training;
• Bilingual: French and English, spoken and written;
• Punctual and serious.
• Good knowledge of software; Microsoft Office 365, Quickbooks and Net Suite;
• Autonomous and resourceful;
• Team spirit;

Summary
Would you like to learn more about the opportunity of this role of customer service associate in Downtown Montreal?
Do you recognize yourself in this description and believe that you are the person we are looking for?
Send your resume to [email protected]. Contact me if you have any questions.
W 514.350.0033 - C 514.567.8571
[email protected]
randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.