Customer Relations Lead Jobs

ANDREA IYAMAH is a fashion brand recognised for its eccentric and unique take on swimwear and ready-to-wear clothing and we are looking for a Customer Relations Lead. Below listed are the job duties, skills, and qualifications needed.

JOB DUTIES

• Develop and own customer models to predict customer response rate, customer frequency rate, customer life-time value (LTV), etc.
• Undertake spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship
• Responsible for identifying different customer profiles, and carrying out the optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
• Responsible for identifying key trends and factors influencing customer behavior, like consumption and brand loyalty
• Responsible for initiating and organizing mini surveys to gather deeper customer insights on CRM related topics
• Deliver customer insights and make recommendations by performing data analyses and post activity evaluations
• Conduct assessment of CRM programs, club communications, and promotional activities according to their efficiency and profitability
• Serve as a custodian of customer database, and responsible for the maintenance and management of customer data to ensure data integrity
• Drive long-term business growth by owning the customer lifecycle, including customer acquisition; optimizing contact strategies and promotional strategy; and building loyalty
• Identify, recommend, and implement quality and efficient improvements to CRM processes.
• Provide support for the development of predictive models, customer segmentation studies, and reports

SKILLS AND QUALIFICATIONS

·Previous experience in customer centric environment

·At least 2 years of experience in high-end retail sales’ customer service

·Capacity to promote and uphold the brand’s vision and standards

·Customer service-oriented with proactive problem solving skills

·High product knowledge

·Interest in fashion