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Specialist, Customer Relations Centre
Company | Scotiabank |
Address | Montreal, Quebec, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-04 |
Posted at | 11 months ago |
Requisition ID: 158573
- Maintain familiarity with policies and procedures of the department and the Centres of Excellence.
- Work on special projects as required.
- Collaborate with members of the team and act as a liaison between clients and other Dynamic Centres of Excellence
- Strive to exceed qualitative and quantitative performance standards set by the department daily in an inbound call-center environment.
- Interact with customers via phone to provide effective customer service in response to inquiries on Dynamic Funds products and services and assist customers (mainly Advisors and Associates) with resolution of issues regarding accounts and related transactions.
- Analyze accounts, determine, and initiate appropriate follow-up and respond to customers’ needs.
- Be a participant in a variety of community involvement programs.
- Be rewarded with our highly competitive compensation package, and
- Be part of an industry recognized leader in the wealth management business.
- College Diploma or an equivalent combination of education and work experience;
- University degree in Finance or related studies, a definite asset.
- Excellent flexibility and change management skills
- Ability to listen, understand and handle customer inquiries, problems, or complaints in a timely manner
- Good problem-solving and time management skills
- Knowledge of MS Office
- Ability to work independently and cooperatively as a team
- CSC/ IFIC certification definite asset
- Excellent customer service and communication skills in English and French
- Knowledge of industry databases (i.e. Ifast)
- Demonstrates interest to learn
- Excellent organizational and analytical skills
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