Customer Service Clerk Jobs

Company Profile

Titanium is a leading logistics and transportation company servicing Canada and the United States. We are a recognized consolidator of asset-based transportation companies, having completed twelve acquisitions since 2011. Titanium has also been ranked by Canadian Business as one of Canada's Fastest-Growing Companies for twelve consecutive years, and in 2020 was recognized by Financial Times as one of America's Fastest-Growing Companies. We are one of only three publicly traded Transportation Companies in Canada. We welcome growth, new ideas and the provision of opportunity!

Job Summary

The Clerk, Customer Service will work as a member of our front-line service team, focusing on driver and client support. They work directly with clients to assist with reviewing orders, offering an excellence in customer relations by providing positive interaction experiences on all levels. In addition, this role will have direct interaction with all drivers to provide customs clearance support for fleet border crossing.

Job Duties And Responsibilities

• Complete customer service reviews and be supportive of corporate practices when dealing with service issues
• Liaise with drivers, providing detailed and accurate information
• Maintain records and statistics relative to assigned processes
• Respond to customer inquiries providing support as required
• Receive and process information using computer systems
• Process data entry requirements relative to operational movements
• Assist with some dispatch functions as required
• Perform general office functions as required

Job Requirements

• Ability to communicate effectively with others and work as a member of a team
• Successful completion of High School Diploma
• Strong ability to multi-task and effectively manage work requirements
• Proficient with the use of a computer and Microsoft Office Software (Outlook, Excel, Word, PowerPoint)
• Strong verbal and written English communication skills

Preferred

• Experience working with TMW software would be considered an asset
• Previous experience in a supply chain logistics transportation industry would be considered an asset

Position Details

• Office environment - no remote work available
• Group Benefits offered - health and dental
• Share Purchase Plan - opportunity to buy company shares through payroll at a 100% match
• Full-time employment
• Titanium is committed to investing in our employees through the use of annual performance reviews - we promote from within!

Titanium Transportation Group Inc. is committed to providing accommodations throughout the recruitment process for individuals with disabilities, in line with the Accessibility for Ontarians with Disabilities Act. If you need accommodation, reach out to our HR team at [email protected] and we'll work with you to understand what is needed.

We thank all applicants in advance; however, only applicants being considered for an interview will be contacted.