Part Time Customer Service Expert (Hybrid)

Job Title: Part Time Customer Service Expert (Hybrid)
Department: Customer Contact Center
Looking to unbox your full potential? STEP UP with the ALDO GROUP.
WE'RE ON A JOURNEY TO CREATE A WORLD OF LOVE, CONFIDENCE AND BELONGING
The ALDO Group has been on this journey for over 40 years. We believe that our passionate associates are at the heart of our success, and that with them we will lead into our future with kindness.
The ALDO Group is committed to diversity and inclusion, not only now, but for the long term. We strongly encourage people who are Aboriginal, racialized, have disabilities, come from gender and sexually diverse communities and/or have intersectional identities to apply for employment with us. At ALDO Group, we will always strive to take steps to create a diverse and inclusive work environment that promotes equal opportunity and accountability.#WeAreALDO
Step Up Experience

• Subsidized public transportation and free parking
• Attractive total compensation!
• Family & Friends events with discounts on our products
• On-campus gym with access to a trainer
• Purchase discount on merchandise sold in all our divisions.
• Recognition programs to showcase your talent!
• Sick days
• To be part of a company that takes a stand on issues affecting people, the environment, and our partners
• Flex schedules and telecommuting
• Summer Fridays (because Summer is for fun)
• Subsidized cafeteria & daycare

YOUR ROLE
Job Overview
Reporting to the Team Leader of the Customer Contact Centre, the Customer Service Expert will accompany our customers on their shopping journey to deliver an exceptional and memorable experience. Your focus will be to serve as the customers’ primary point of contact on chats, calls, emails and properly document every customer's interaction. You will have a major impact by helping with all purchase needs, post purchase service-related inquiries while building and cultivating relationships with customers to drive brand loyalty.
The ALDO Group will provide the following equipment: laptop, keyboard, screen, headset and mouse. You must have a dedicated working area or a separate room, far from any distractions with a stable high-speed internet connection. You need to be available to come to the office when scheduled (2-3 times per month or as needed).
Hours of operation (close on Quebec Statutory Holidays)
Monday-Friday: 9:00AM to 8:00PMEST
Saturday: 9:00AM to 5:00PM EST
Start date
June 12, 2023
Schedule Flexibility
Summer Availability with a minimum of 25hrs/week (date June 26,2023 to September 4, 2023)
Options A: Pick 4 available nights & Saturday
Monday to Friday from 5:00 PM to 8:00 PM & Saturday 9:00 AM to 5:00AM EST
Options B: Pick 3 available days & Saturday
Monday to Friday from 12:00PM to 8:00PM & Saturday 9:00 AM to 5:00AM EST
Options C: Pick a mix of options A & B + additional morning availability & Saturday
Monday to Friday from 9:00AM to 8:00PM & Saturday from 9:00AM to 5:00PM
Responsibilities:

• Expert at product knowledge & procedures & meet or exceed Key performance metrics
• Be an ambassador for the ALDO Group and represent the company culture and values of Love, Respect and Integrity in a positive manner.
• Deliver exceptional and memorable experiences while building and cultivating relationships with customers to drive brand loyalty.
• Serve as the customers’ primary point of contact on chats, incoming calls, emails and properly document every customer's interaction for ALDO Group banner; ALDO, Call It Spring and Globo customers for North America.
• Handle and own customer purchase need & post purchased issues from start to finish with the mindset of CUSTOMER FIRST.
• Collaborate and actively participate in team meetings and with the Team Leaders

DO YOU HAVE THE PROFILE WE'RE LOOKING FOR?
Training Requirements:

• Training will be done online/classroom using interactive software, in our Head Office Campus or remote classes using Microsoft Teams.
• May be required to study/review material outside the training hours as needed
• Must be available to attend an initial training from June 12 to 23, 2023, from 9:00AM to 5:00PM (no exceptions)
• Must complete with success (85%) knowledge quizzes and final test throughout the training

To qualify for this role, you must have…

• An outgoing & caring personality with a passion for exceptional and memorable customer service.
• College degree
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Be available to come to the office when scheduled (2-3 times per month or as needed)
• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet”.
• Strong spoken and written communication, with the ability to communicate complex concepts in an effortless way while adapting to the customer.
• Team player with proven ability to prioritize, organize and multi-task with excellent attention to detail and priorities.
• 1 to 3 years’ experience in the retail industry or in customer service. Call Center and CRM Tool experience is an asset.

To be a great fit, you must…

• Natural passion for helping customers while being proactive and exceeding expectations
• Thrive in a customer service, fast paced environment
• Be positive, empathetic, team player with a friendly attitude
• Ability to take ownership, independently resolve customer situations while being creative
• Be passionate about fashion retail and have a good business sense

Don't wait any longer, apply now, we want to meet you!
Don't wait any longer: STEP UP with us. We want to meet you!
WANT TO KNOW MORE ABOUT US? HERE ARE SOME FUN FACTS.
Present in more than 100 countries, the ALDO Group has established itself with strong brands:
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• Guided every day by its purpose “A journey to create a world of love, trust and belonging”, the organization is simply unique. What makes our culture so one of a kind is our people’s passion for innovation, excellence, craftsmanship, entrepreneurship and diversity, as well as their empathy and friendliness. In addition, our associates all have an insatiable curiosity!

Job Requirements:
Training Requirements:

• May be required to study/review material outside the training hours as needed
• Must be available to attend an initial training from June 12 to 23, 2023, from 9:00AM to 5:00PM (no exceptions)
• Must complete with success (85%) knowledge quizzes and final test throughout the training
• Training will be done online/classroom using interactive software, in our Head Office Campus or remote classes using Microsoft Teams.

To qualify for this role, you must have…

• College degree
• 1 to 3 years’ experience in the retail industry or in customer service. Call Center and CRM Tool experience is an asset.
• An outgoing & caring personality with a passion for exceptional and memorable customer service.
• Strong spoken and written communication, with the ability to communicate complex concepts in an effortless way while adapting to the customer.
• Strong Computer skills, work ethic, autonomy, and flexibility.
• Team player with proven ability to prioritize, organize and multi-task with excellent attention to detail and priorities.
• Be available to come to the office when scheduled (2-3 times per month or as needed)
• Self-starters who are comfortable taking initiative. Keen problem solvers with a unique ability to “think on their feet”.

To be a great fit, you must…

• Natural passion for helping customers while being proactive and exceeding expectations
• Be passionate about fashion retail and have a good business sense
• Be positive, empathetic, team player with a friendly attitude
• Thrive in a customer service, fast paced environment
• Ability to take ownership, independently resolve customer situations while being creative

Don't wait any longer, apply now, we want to meet you!
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Job Snapshot
Employee Type
Full-Time
Location
Montreal, Quebec (Hybrid)
Job Type
Customer Service, Entry Level, Retail
Experience
Not Specified
Date Posted
07/10/2023