Customer Support Coordinator (Temporary, Part-Time) $$44Hrs Job

Job Type

Part-time

Temporary

Hi, we're Jabra Hearing.

We're on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. In three years, we went from a scrappy startup to a leader in care space with the backing of our parent company GN, a global pioneer in intelligent audio solutions, to prove it. We partnered with Jabra (also in the GN Family) to create the Jabra Enhance online hearing business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and affordable.

About us.

We're a data-thirsty, outcomes-driven group that cares as deeply about our employees as we do our customers. are compassionate (and passionate). The team at Jabra Hearing includes actors, sommeliers, top-chefs, dancers, black belts, filmmakers and countless four-legged furry sidekicks.

About the role.

As a remoteTemporary Part-Time Customer Support Coordinatorat Jabra Hearing you will be at the heart of making our mission to help people hear better a reality. You will assist our customers with friendly efficiency, showing them that we are a dedicated group of individuals invested in their experience. You will represent and be a voice of temporary employees for 12 weeks from October 2 through December 22, 2023.

What you'll do.

• Act as a first touchpoint for our customers, answering inbound questions and inquiries via phone, live chat, SMS, and email
• Assist customers by processing administrative requests, such as ordering additional supplies, creating and uploading documents, and more
• Assist customers in troubleshooting by having a basic understanding of Jabra Hearing products

What you'll bring.

• Familiarity working with support software, particularly Salesforce and Google Suite
• Intermediate to advanced computer and typing skill proficiency
• 1+ years of previous experience working in a high-volume call center; remote customer support is highly preferred
• Strong written communication skills; ability to read and write English effectively to assist customers via cases, real-time chats, and emails

You're worth it!Our compensation is competitive ($20.00 to $24.00 per hour).

GN Consumer Hearing Corporation (d.b.a. Jabra Hearing) is an equal opportunity employer and participates in E- d on the Form I-9. Participation in E-Verify does not limit your right to work and verification will only be completed after you become an employee with Jabra Hearing.

#LI-Remote

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