Part - Time Customer Care Specialist (Remote)

Accountabilities In This Role

The Customer Care Specialist is responsible for performing all tasks relative to translating the customer’s information, including, but not limited to, demographics, product information, and order information.

Process customer order(s)

Makes decisions on document interpretation

Enters accurate information into the system

Meets performance and service level goals outlined by the department

Qualifications

High school diploma required

0-1 Years Experience Preferred

Prior computer experience using Microsoft Office systems required

Customer Service Experience Preferred

Previous Fax experience preferred

What is expected of you and others at this level:

Applies acquired job skills and company policies and procedures to complete standard tasks

Works on routine assignments that require basic problem resolution

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Refers to policies and past practices for guidance

Receives general direction on standard work; receives detailed instruction on new assignments

Consults with supervisor or senior peers on complex and unusual problems

Benefits

Medical, Dental and Vision coverage starting Day 1

401K match program starting Day 1

23 days of Paid Time off after 90-day probation period

Health savings account (HSA) & Flexible spending accounts (FSAs)

Work-Life resources

Paid parental leave

Healthy lifestyle programs