Customer Support Specialist Jobs

Wanted: An intuitive Customer Support Specialist who will keep our customers happy

Precision Nutrition is looking for a tech-savvy customer support agent who’s passionate about health, fitness and helping people live their best life. We are growing, and we need a customer care professional who gets excited by “making someone’s day.”

We need a customer care rep who can investigate customer’s problems, find a solution, and leave them smiling so we can help millions more people live healthier, happier lives. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures. This is a fully remote position so you should have a passion for working with a high level of autonomy!

This is a contract position for approximately 12 months.

Join our Adventure

We’re embarking on a new adventure, and we need an empathetic customer care specialist to keep our customers happy

We’ve got an exciting journey ahead of us…Over the next two to three years, Precision Nutrition is focused on expanding the reach of our nutrition education and certification programs in both professional and consumer markets, building products that will continue to help millions of users transform their lives with our unique Deep Health approach.

Who we’re looking for

A tech-savvy detective, with the ability to read between the lines

You’re a mind reader. Well, not really—but you’re intuitive as heck, and you know how to “sense in” to a customer’s needs. You understand people, giving you the uncanny ability to understand the difference between what they say and what they mean, and how to respond empathetically.

You’re an exceptional communicator. You know how to get your message across clearly and concisely to different audiences—whether it’s written in an email, said in an online chat program, or spoken over the phone.

You’re a detective. When someone comes to you with a problem, you’re able to sleuth your way to the root cause (and ultimately, a solution) without a lot of direction.

You’re tech-savvy. Working with computers is second nature, and you have experience using communication tools like Slack, ticketing programs like Zendesk, and web calling software like Zoom.

You're flexible and resilient. Precision Nutrition is a fast-evolving company, and you have to thrive in an environment where you're always learning, testing new strategies, and seeking out other perspectives. You don’t keep silent if you have concerns, and you're comfortable wearing other hats from time to time.

You’re hyper-organized. You don’t just leave everything rattling around in your head. You’re committed to writing down how our process works, so you never skip a beat.

You’re obsessed with the details. You are careful, cautious and incredibly meticulous; some may even call you nitpicky — in an endearing way, of course! And, you dream about dotting the i’s and crossing the t’s. Nothing slips by the net when you’re goalie.

You’re comfortable with ambiguity. You have the ability to prioritize and re-prioritize your work in a fast-changing environment — you understand that things change as new information is made available. You don’t mind shifting gears and are skilled at having a few balls up in the air at one time.

You leave your ego at the door. You have integrity, talent, are outgoing, have a palpable excitement about the future and don’t show it off. Shadiness, mediocrity, cynicism and excessive 'constructive criticism' are out.

You care. You are an empathetic advocate for our clients. You recognize that through email, you are building relationships, making our customers feel cared for and quickly solving problems if an experience doesn't go 100% as planned. You care about our clients having accurate information and are determined to resolve their issues.

What you’ll be doing

Reading into our customers’ concerns, and making their day

In many ways, you’re the face of the company when a customer needs something. So your mission is simple: make sure they leave with a smile on their face. Every day, you’ll be:

• Interacting with customers in varying mediums. You’ll answer emails or pick up the phone and talk to them directly.
• Respond to inquiries of all stripes. If a customer is having trouble logging in, you’ll be able to find the root cause—whether it’s user error or a bug in the system—and get them in. If they aren't sure about the state of their account, you'll put on your detective hat and gather all the details from our systems.
• Shaping our customer care strategy. Over time, you’ll be able to observe patterns and bring larger concerns to the development team, so we can build a better product. You’ll ensure our customers have a voice in shaping the future of PN.

A few important caveats

This is a dream job, if you’re the right person for it.

Must-Have #1: You must be experienced.

This can’t be your first rodeo. You have at least 2 years of experience in a web-based, service oriented company providing customer support where email and phone support were your primary responsibilities. If you have a PN certification or some familiarity with PN’s products on top of this it will be an asset!

Must-Have #2: You must be committed to your craft.

You were meant to be in Client Care. It is your unique ability. It’s not a stepping stone to join PN or to gain some experience to launch another career. You care about people and want to be sure they have everything they need to make the right decision for themselves and get their questions answered.

Must-Have #3: You must be dependable.

We’re a fully remote team, but that won’t stop you from showing up and giving your all for the team every day. Your compatriots know they can count on you.

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Wondering if this is the right path for you?

Every year, professionals at the top of their field choose to join Precision Nutrition.

Here are the reasons why.

Reason #1: We give you the freedom to “do you.”

Unlike most companies, we don’t have rigid rules about how and when to do things. You’ll always be free to work independently, whenever, wherever, and however you want -- without the bureaucracy and office politics.

Reason #2: You can work from anywhere.

We’re a 100% remote company and have been working remotely for 17 years. When you join our team, you’re no longer shackled to one desk in one office!

Reason #3: Meetings are optional. (No, really.)

You’re an adult. You’re capable of deciding how your time should be spent. If you don’t think you need to attend a meeting, you don’t. Simple as that.

Reason #4: Diversity & Inclusion is a priority

We view Diversity & Inclusion as critical to our success. We are an Equal Opportunity Employer and our team members are people with different strengths, experiences, and backgrounds, who share a passion for helping people live happier and healthier lives. Diversity not only includes race and gender identity but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our team members' points of view are key to our success, and inclusion is everyone's responsibility.

Reason #5: You’ll always feel supported.

In a regular office, it’s easy to feel like a hamster in a wheel, powerless to change things. At Precision Nutrition, we work as a team to overcome issues & barriers that stand in each other’s way, and we treat each other with enthusiasm, compassion, and care.

Reason #6: You’ll never be bored.

People often come to Precision Nutrition after hitting a plateau in their old jobs. At PN, you’ll get the chance to chart new territories in your space, conquer new challenges, learn from the best, and reach thrilling new heights of personal and professional growth.

Reason #7: You’re free to be you.

At PN, we want everyone to live healthier, happier lives — no matter your race, age, gender, religion, or sexual orientation. That's why diversity is a key ingredient of our workforce, so we can best represent the people we serve. Everyone is welcome — as an inclusive workplace, we want our employees to bring their authentic whole selves to work. Be you.

Plus: no commute ……..

Go ahead: schedule work around your kids. Fly to Europe on a moment’s notice. We don’t care where you’re based or what hours you keep, as long as you always give us your best when it counts.

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Sound like we might just be the perfect company for you?

Then you might just be the perfect fit for us.