Work-At-Home Customer Service Representative Job Openings (Full-Time) ($13.60 / Hour)

Employer Overview

Join our team at the employer and experience the benefits of working with us. We offer competitive compensation, comprehensive benefits, and a supportive work environment. With opportunities for growth and development, you'll thrive as part of our team.

Position Responsibilities

As a Call Centre Representative, you will:

• Appropriately escalate customer dissatisfaction to the managerial team.
• Ensure first call resolution through problem-solving and effective call handling.
• Recognize sales opportunities and apply sales skills to upgrade.
• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Explain and position products and processes with customers.

Candidate Qualifications

To be successful in this role, you should have:

• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Strong team orientation and customer focus.
• The ability to type swiftly and accurately (20+ words per minute).
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Must be 18 years of age or older.
• Must be customer service-oriented (empathetic, responsive, patient, and conscientious).
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Basic understanding of the Windows operating system.
• Excellent interpersonal skills and the ability to build relationships with the team and customers.
• Ability to multitask, stay focused, and self-manage.
• Highly reliable with the ability to maintain regular attendance and punctuality.

Conditions Of Employment

• Must be authorized to work in their country of residence (The United States or Canada).
• If needed, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Compensation Details

We believe in rewarding hard work, so we offer competitive compensation and total rewards. Starting compensation is commensurate with experience, and regular reviews and raises are awarded based on tenure and performance. We also offer paid time off, paid holidays, and paid training opportunities. In addition, our team members have the opportunity to earn daily, weekly, and monthly incentives, including monetary incentives and prizes.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Additional Information

• Consistent with the Americans with Disabilities Act (ADA), or the Canadian Disabilities Act (CDA), the employer provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.
• The employer does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• At the employer, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. We maintain a work environment free from discrimination, where employees are treated with dignity and respect.

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