Work-At-Home Customer Service Representative Job Openings (Full-Time) ($14.50 / Hour)

Join our team and experience the benefits of working for a leading employer in the industry. Enjoy competitive pay, flexible schedules, and a supportive work environment. With opportunities for growth and a comprehensive benefits package, this is the perfect job for motivated individuals looking to make a difference.

Position Responsibilities

• Recognize sales opportunities and apply sales skills to upgrade
• Listen to customers, understand their needs, and resolve customer issues
• Ensure first call resolution through problem solving and effective call handling
• Explain and position products and processes to customers
• Appropriately escalate customer dissatisfaction to managerial team
• Utilize systems and technology to complete account management tasks

Candidate Qualifications

• Ability to type swiftly and accurately (20+ words per minute)
• Highly reliable with the ability to maintain regular attendance and punctuality
• Basic understanding of Windows operating system
• Excellent interpersonal skills and ability to build relationships with team and customers
• High school diploma or equivalent
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to multi-task, stay focused, and self-manage
• Ability to evaluate, troubleshoot, and follow up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Must be 18 years of age or older
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Excellent organizational, written, and oral communication skills

Compensation Details

• Opportunities for advancement and a fun, engaging work environment
• Competitive base pay with regular raises based on performance and tenure
• Daily, weekly, and monthly incentives including monetary rewards and prizes
• Comprehensive benefits package including medical, dental, and vision coverage
• Casual dress code
• Paid time off, holidays, and training opportunities

Physical Requirements

• Employee will be largely sedentary, sitting/standing for long periods while using a computer and telephone headset
• This job operates in a professional office environment
• Regular operation of computer and other office equipment
• Occasional movement around the office and ability to lift up to 40 pounds

Reasonable Accommodation

• Hiring Company provides reasonable accommodation when requested by a qualified applicant or employee with a disability, unless it would cause undue hardship
• Requests for reasonable accommodation should be directed to the Vice President of Human Resources

Diversity And Equality

• Hiring Company maintains a work environment free from discrimination and treats employees with dignity and respect
• Employment at Hiring Company is based solely on a person's merit and qualifications
• Hiring Company embraces differences and believes diversity is a benefit to employees, the company, customers, and the community
• Hiring Company does not discriminate against any employee or applicant based on protected characteristics

ABOUT Hiring Company (PARENT COMPANY)

• Hiring Company helps customers tackle their CX and DX challenges, providing industry-leading solutions for exceptional experiences and optimal performance
• Hiring Company offers business process outsourcing, contact center customer services, and IT services to assist companies with their needs
• Hiring Company is the holding company for various tech-enabled business services operating companies
• Hiring Company employs 10,000+ talented individuals with diverse North American client partners across multiple brands

Additional Information

• The employer has the right to revise this job description at any time.
• Measures have been taken to prevent the spread of COVID-19 and ensure the safety of employees.
• This job description is not a contract for employment, and either the employee or the employer may terminate employment at any time, for any reason.
• Masks are requested to be worn during interviews and training, in line with state or local government mandates. For more information, visit www.Hiring Company.world/covid-19.

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