Work-At-Home Customer Service Representative Job Openings (Full-Time)

Advantages Of Joining Our Team

• Opportunities for growth and advancement
• Flexible schedules available
• Competitive base pay and benefits
• Fun and engaging work environment
• Comprehensive training provided

Position Responsibilities

• Explain products and processes to customers
• Escalate customer dissatisfaction to management
• Listen to customers, understand their needs, and resolve issues
• Identify sales opportunities and upsell products and services
• Ensure first call resolution and effective problem-solving
• Use systems and technology to manage accounts

Candidate Qualifications

• Reliable and punctual
• Basic knowledge of Microsoft Office Suite and Windows operating system
• Typing speed of 20+ words per minute
• High school diploma or equivalent
• Strong problem-solving and conflict resolution skills
• Team-oriented and customer-focused
• Excellent interpersonal skills
• Must be 18 years or older
• Ability to multitask and stay focused
• Customer service oriented
• Excellent communication skills
• Ability to thrive in a fast-paced environment

Compensation Details

• Competitive starting compensation based on experience
• Daily, weekly, and monthly incentives and contests
• Regular reviews and raises based on performance and tenure
• Paid time off, holidays, and training opportunities

Work From Home Requirements

• Quiet workspace free of distractions
• Personal desktop or laptop computer with Windows 10
• Headset and webcam for communication
• High-speed internet connection with minimum download speed of 20 Mbps

Physical Requirements

• Ability to operate a computer and other office equipment
• Sedentary job with long periods of sitting/standing
• Occasionally required to move around the office and lift up to 40 pounds

Additional Information

• Equal opportunity employer, free from discrimination and harassment
• Hiring Company is a tech-enabled business services company with diverse offerings and client partners
• Requests for reasonable accommodation should be directed to the Vice President of Human Resources
• Must be authorized to work in the country of residence
• Policies and measures in place to prevent the spread of COVID-19
• Background/security investigation may be required
• On-site candidates must wear masks during interviews and training

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