Customer Service Relations Jobs

Bachelor's degree or equivalent experience

Excellent written and verbal communication skills

Based on equal qualifications, preference will be given to bilingual candidates.

Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth

Establish performance benchmarks and hold team to those goals

Resolve customer conflicts and handle escalation procedures

Coach on soft skills by demonstrating courtesy, empathy and poise under pressure.

Provide recognition and deliver constructive feedback in a manner that fosters motivation and empowerment to a work from home team.

Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.

The Customer Service Manager will:

Review customer files and responses to ensure quality responses, technical accuracy and conformance to Company policies and procedures.

Anticipate, identify, and knowledgably resolve queries from employees with a results-oriented approach to performance.

Effectively maintain a computerized system and provide the manager with an operational statement of customer accounts and sales;

Good knowledge of software; Microsoft Office 365, Quickbooks and Net Suite;

Salary between $45,000 and $50,000

Sick and personal days covered by the employer

Dynamic, professional and motivating working atmosphere in the family business

Respond in person or on the phone to customer inquiries;