Marketing & Customer Experience Coordinator

Who are we?

For more than a decade, Zoomer magazine has celebrated perspectives on empowered aging. We celebrate and share inspiring stories of individuals who have fearlessly embraced their age and life with optimism, joy and vitality.

Our original content covers topics and concerns that are relevant to our readers with key pillars in health, travel, finance, food, arts, entertainment and style.

With cross-channel platforms, digital initiatives and an active social footprint, the magazine engages daily with an audience that has attitude, energy and purpose.

Reporting Structure: Reports to Director of Customer Marketing

Start Date: As soon as possible

The Role

We are looking for a Marketing & Customer Experience Coordinator who will be responsible for supporting, developing and implementing integrated, multi-channel marketing programs to support the full Zoomer magazine subscriber lifecycle. This role will be part of a team that is highly cross-functional and fast-pace. The successful candidate will be proactive, innovative & data driven and has a passion for bringing the best possible experience to our subscribers all while keeping in mind key objectives.

Essential Duties and Responsibilities

• Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests
• This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager
• Other related duties as required
• Assist with the implementation of advertising, digital marketing and direct mail campaigns to support the acquisition and retention of subscribers
• Work closely with team members to develop creative briefs for marketing campaigns and projects. Ensure that projects are on track to be completed in a timely manner
• Serves as the lead point of contact for our in-house customer care team by monitor our customer care channel for customer questions or concerns that customer care agents need feedback or direction with, responding directly to customer calls and emails, or updating customer information in database management system
• Work closely with team members to ensure quality and consistency in marketing messaging
• Complete and report on return-on-investment (ROI) resulting from marketing initiatives

The Ideal Candidate

• Bachelor’s degree or diploma in marketing, communications, or business
• Flexible and able to comfortably operate in an ever-evolving and changing market environment
• Excellent oral and written communication skills
• Strong sense of autonomy and initiative
• Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset
• Willingness to learn and take on new challenges
• Ability to manage multiple deadlines within a fast-paced environment
• A strong consumer-focused approach to marketing
• Experience working with designers and copywriters to produce effective print and digital materials
• Strong attention to detail and organizational skills

Our Core Technologies

Familiarities with some or all these technologies a plus but not necessary

• Zoom
• Slack
• Google Analytics
• MailChimp
• WordPress
• Google Workspace

We thank all applications for their interest. However, we will only be contacting those being considered for the role.

ZoomerMedia is an equal opportunity employer. We adhere to the Ontario legislation regarding workplace accessibility, and will provide reasonable accommodation during our recruitment process. If you require accommodation for any part of the application and hiring process, please contact the Human Resources Department at[email protected].