Sales And Customer Experience Coordinator Jobs

Maintain the customer relations management program and purchaser portal

Ensure warranty schedule is followed and red flag any outstanding suites to construction and management team.

Prepare and monitor weekly warranty reports for management to review

Schedule Décor, PDI and warranty appointments, follow up to inquire about the experience.

Prepare and distribute educational materials to purchasers

Create and oversee the distribution of educational warranty materials to purchasers

Highly effective project management, prioritization, multi-tasking, problem-solving and time management skills to deliver excellent outcomes and meet deadlines.

Track department’s projects within a project management system.

Strong communication, organizational and interpersonal skills to professionally manage a multitude of tasks in a customer focused environment.

Equivalent combination of education and experience would be considered.

Perform all duties and responsibilities in a manner consistent with the companies Mission, Vision and Corporate Values.

Work with food & beverage, retail, transportation and other commercial vendors and partners on customer experience and quality assurance initiatives.

Identify and target potential clients, including renters, property owners, and property management companies, to promote the advantages of using Ryna's platform.

Proactively engage with customers to ensure their satisfaction, anticipate potential issues, and offer tailored solutions to meet their specific requirements.

Track and analyze sales performance metrics, providing regular reports to management to evaluate progress and make data-driven decisions.

Proven track record in sales or customer success management, preferably within a tech startup or real estate industry.

Lead the onboarding process for new customers, ensuring a seamless experience from sign-up to successful usage of the platform.

Educate customers on the features and benefits of Ryna, addressing any queries or concerns they may have during the onboarding phase.

Excellent organizational, time management and problem solving skills

Effectively and efficiently coordinate with other internal departments, property management, consultants, suppliers and warranty providers

Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage

An interactive work environment with dynamic daily requirements.

Opportunities for Growth and upskilling

Identify and report potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution

Demonstrated time management and organizational skills

3-5 years’ experience in a similar role – sales coordination or project management preferred

Strong organization, analytics and project management skills as well as demonstrated proficiency in MS Office (Excel, Outlook, Word, PowerPoint)

Demonstrates Molson Canada’s Success Factors: Critical Thinking, Leadership Capability, Delivers Results, Talent Management, and Teamwork & Relationships

Support BC Sales Managers and KAMS with customer reporting, budget reconciliation and ad-hoc business development

We take people development seriously offering growth opportunities through talent and development programs and career planning

This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager

Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests

Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset

Excellent oral and written communication skills

Experience working with designers and copywriters to produce effective print and digital materials

Ability to manage multiple deadlines within a fast-paced environment

Time management: Efficiently manage time and prioritize tasks to meet deadlines.

Coordinate and oversee the successful implementation of events and customer experiences, ensuring all aspects are executed flawlessly.

Stay up-to-date with industry trends, competitor events, and new event concepts to continuously innovate and enhance our offerings.

5+ years proven experience as an event coordinator or similar role, preferably in the entertainment industry.

Strong knowledge of event planning principles and best practices.

Excellent communication and interpersonal skills.

Occasional community management and handling response to inquiries via Twitter, Facebook & Instagram

Relevant experience working in a customer service environment

Full medical, dental and vision benefits

Remote first, work from anywhere in Canada

Location: Remote (Canada). We are currently working remotely and open to candidates from anywhere in Canada.

Provide thoughtful, personalized communication to Felix users across all mediums of communication (email, chat, and occasional phone support)