Workplace Experience Coordinator Jobs

Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 60 countries around the world discover new products. For our over 250,000 merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

We are currently looking for an excellent Workplace Experience Coordinator to add to our team! This will be an onsite role in Toronto and the primary working schedule will be 9:00 am to 6:00 pm

What You'll Be Doing

• Responsible for office security protocols and our internal badging system
• Responsible for shipping and receiving (both employee and business mail)
• Submits building requests through proper channels and follows up to ensure completion
• Creates a memorable (polished, professional, warm, top-notch customer service) first impression for all Wish guests
• Oversees the day porter scope and building janitorial team scope (daily, weekly, monthly, quarterly, and annually) ensuring spaces are clean
• Supports/owns event planning and management
• Ability to travel as needed
• Responsible for assisting Workplace Experience Manager with catering and pantry vendor management including restocking of items in pantry
• Responsible for office supply orders, inventory, and stocking
• Arrives before business picks up for the day to conduct the “morning walk” of all spaces. This is the most important daily task of the Workplace team. It serves as the front line to ensure the spaces are clean, free of hazards, and vendors are doing their job.
• Cross trained to provide “out of office” support for the Workplace Experience Manager and other Workplace team members ensuring daily operations run smoothly (cross trained - vendor management, move management, event management etc.)
• Handles all facility related issues
• First aid and CPR certified and holds an emergency warden position
• Shares reception duties with Workplace colleagues, acting as a virtual directory for employees and guests (knowledgeable in conference room location, departmental location, Wish policies, building policies, etc), and fields employee Workplace requests (in-person, through portals and emails), directing through proper channels

Qualifications

• Experience with service ticketing systems (e..g JIRA, ServiceNow) and international shipping
• Working knowledge of standard computer applications including G-Suite & Slack
• 2+ years in hands-on Facilities or Workplace function at a tech start-up (ideally)
• Experience with office space planning, moves, build-outs and decommissioning of spaces
• Experience with event setup or coordination

Who You Are

• Highly collaborative with a great degree of interpersonal savvy and professionalism
• Highly organized and detail oriented within a fast-paced environment
• Able to manage ambiguity with ease
• Proactive and ability to foresee office projects and needs
• Flexible hours and able to occasionally work before and after-hours for emergencies
• Strong customer focus and highly resourceful - an “anything is possible” attitude
• Positive attitude with a no job is too big or too small mentality

Here at Wish, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about e-commerce, technology, and a data-driven culture. Even if you don't meet 100% of the above, we encourage you to still apply!

Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, years and depth of relevant experience, qualifications and other business considerations.

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider employment for qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.