Workplace Experience Project Manager (Fixed-Term)

Canada Hiring Range: ($53,200.00 CAD - $73,150.00 CAD Annually)
This is a 6-month fixed term position.
Must be able to be in the Mozilla Toronto Office (366 Adelaide St W #500, Toronto, ON M5V 1R9, Canada) twice a week.
This individual will report to the Workplace Experience Manager in a distributed team setting. This role will juggle concurrent tasks and projects, and will create partnerships within the team and our partner orgs, requiring excellent communication. This person will need to be forward-thinking, autonomous and flexible. They will be comfortable working in a remote environment and are willing to try new things, and new ways to solve issues that will arise.
Role/Responsibilities

• Facilitate inbound event requests in partnership with event team
• Support the travel team with backend tool management (Navan)
• Act as the main point of contact for employees regarding office/coworking space needs
• Identify and design opportunities for space management improvements
• Collaborate with various teams (i.e. IT, People Operations, Finance, Legal, DEI, Sustainability) to execute projects and improve employee experience
• Lead the operations and support of our Eastern North America spaces (Toronto office + coworking spaces) including facilities management and communications with employees
• Maintain and regularly audit process documentation
• Track budget and spend for space operations
• Responsible for creating Casa tickets, managing POs, and tracking invoices for projects/vendors as identified by manager
• Responsible for project management of a variety of ad hoc and ongoing projects
• Delegation of projects will occur as growth progression occurs. Projects that may be delegated include: Jira Service Management, Travel program, Coworking space program
• Source vendors as needed

The How You Perform Your Role And Responsibilities

• Implements processes efficiently with minimal interruption to the employee/ manager
• Adapts to circumstances and pivots based on business needs
• Seeks assistance in resolving complex or ambiguous problems
• Seeks advice to quickly develop solutions to unexpected issues
• Applies rigor and discipline to the consistent execution of processes
• Works on problems of moderate scope that require collaboration to complete. Makes decisions that require interpretation of established policies
• Operates with accuracy and efficiency
• Communicates in a manner that builds trust
• Applies understanding of others’ motivations to solution development
• Adapts communication to others' needs
• Develops skills while taking on work of short and mid-term duration
• Shares information with peers
• Exercises judgment within defined procedures to determine appropriate action
• Recognizes when to raise issues
• Competent in own area of expertise
• Appropriately uses data and evidence when solving problems
• Weekly to bi-weekly supervision needed. Receives detailed instructions on new work
• Adds new value beyond immediate requests
• Distinguishes between critical and irrelevant data

Qualifications

• Proactive about finding solutions, can problem solve without being asked
• Familiar with video conferencing tools (Zoom)
• Ability to shift as needed and takes on duties outside the normal scope of work
• Strong working computer knowledge (Google Suite, Microsoft Excel, Word, Powerpoint, etc.)
• Able to travel internationally as needed
• Ability to think critically and make decisions on your own
• Knowledge of/familiarity with the high-tech world, open source community a plus
• Able to occasionally work after hours for emergencies as needed
• Helps others on the team problem solve
• Strong verbal and written communication skills, showing strong attention to detail
• Self-directed, independent problem solver (does not need to be told)
• Passionate about inclusivity and creating an exciting experience
• Experience working remotely
• Experience with travel tools is a plus: Navan, Egencia, TripActions, or others
• Organized, ability to multitask and prioritize

Competencies

• Has a creative approach - solves problems and situations efficiently
• Actively seeks opinions and ideas from team members, including those with varied experiences, in order to improve diversity of perspective for more significant and collective results
• Contributes to an environment where every team member can fully participate and has the opportunity to make an impact
• Is accountable for all projects/initiatives that will be led in this role
• Is customer-service oriented
• Adaptable to change - can quickly shift gears and mentality to address evolving priorities

About Mozilla
Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.
Commitment to diversity, equity, inclusion, and belonging
Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities, and expressions.
We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [email protected] to request accommodation.
We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.
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