Register
Recruit Create CV

Customer Experience Project Manager Jobs

Manager, Customer Experience [Td Bank]
By CareerBeacon At Seaforth, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Manager, Customer Experience [Td Bank]
By CareerBeacon At Bracebridge, Ontario, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Customer Experience Manager Jobs
By Michaels Stores At Saint John, New Brunswick, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Project Manager Jobs
By Cisco At Ottawa, Ontario, Canada
Have Project Management experience in the deployment of cutting-edge technologies in a sophisticated commercial environment.
Completed significant part of formal Project Management training program, ideally PMP or Prince 2 qualified.
Leadership skills and experience working with large project teams and strategic account teams.
Build a project schedule and plan with financial, resource and material requirements.
Ideally basic knowledge of technologies such as routing, routing protocols, switching, collaboration, automation and cloud solutions, internet and general network architecture.
Strong negotiation and presentation skills.
Assistant Manager - Customer Experience Manager
By Laura Canada At Mississauga, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Experience Manager Jobs
By Michaels Stores At Kingston, Ontario, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Jobs
By Alumni Educational Solutions At Waterloo, Ontario, Canada
Excellent computer skills – Excel, Word, PowerPoint as well as experience with a CRM system
The following Team will report directly to the Manager of Customer Experience:
Creates action plans for areas to improve the customer experience; providing regular feedback to department heads
Implements metrics and measurements of customer experience; systematically gathers data and feedback on service failures to recover and rebuild customer loyalty
Reports on areas of opportunity to improve our overall customer experience
Excellent organizational skills to effectively plan, execute and direct resources
Assistant Manager - Customer Experience Manager
By Laura Canada At Ottawa, Ontario, Canada
A minimum of 3 years of experience in a store management, sales and customer service position
Support the Store Manager in team management and merchandising to achieve sales goals.
Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
Act as a stylist to build a personalized wardrobe to the customer.
Monitor sales targets frequently and take the required actions to influence results.
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Project Manager - National Rollout Experience
By Collabera Inc.H At Ontario, Canada
PMP – Project Management Professional certification
Defines and develops project management best practices, processes, and policy to ensure alignment with corporate strategy and goals
7 to 10 years’ experience as a Project Manager working collaboratively as part of cross functional team
Demonstrated expertise and proficiency in the application of project management methodologies
Manages and executes project set-up activities
Experience developing and maintaining project schedules including working team and executive views
Workplace Experience Project Manager (Fixed-Term)
By Mozilla At Toronto, Ontario, Canada
Responsible for project management of a variety of ad hoc and ongoing projects
Support the travel team with backend tool management (Navan)
Identify and design opportunities for space management improvements
Collaborate with various teams (i.e. IT, People Operations, Finance, Legal, DEI, Sustainability) to execute projects and improve employee experience
Responsible for creating Casa tickets, managing POs, and tracking invoices for projects/vendors as identified by manager
Develops skills while taking on work of short and mid-term duration
Customer Experience Manager - Oakville
By Tesla At Oakville, Ontario, Canada
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
Manage customer escalations quickly and effectively
Customer Experience Manager Jobs
By NewRich Network At Toronto, Ontario, Canada
A plus - experience with support, inventory management, small businesses, and working remotely.
Design and improve systems and processes to improve customer experience and team efficiency (we mostly use Zendesk)
Create and manage the team’s schedule against support hours of operation
Manage operations of the team, including scheduling, meetings, 1:1s, performance reviews, etc.
Self-starter: You are naturally self-motivated and can manage your own time well.
Technical: You have strong problem-solving skills and are not afraid to tackle tough technical computer issues.
Customer Experience Manager Jobs
By Michaels Stores At Calgary, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Pt
By Michaels Stores At Nanaimo, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager - North Island Nissan
By Steve Marshall Group At Campbell River, British Columbia, Canada
Reviewing CSI and creating reports for Managers
Follow up with sales and service customers
Engaging with customers while they are on site (providing drinks and snacks, etc)
Social media (creating and posting) and managing giveaways/prizes
Can work independently and as part of a team
Customer Service: 2 years (preferred)
Ft Customer Experience Manager
By Michaels Stores At Winnipeg, Manitoba, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager Jobs
By Michaels Stores At Lethbridge, Alberta, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Project Manager
By Grainger Canada At Markham, Ontario, Canada
Exemplary core project management knowledge and skills and expertise in the use of various project development life cycle methods and tools.
5-7 years of c project management and/or process improvement experience highly preferred
Proven relationship management skills that enable effective navigation in a highly matrixed organization and incorporates and fosters appropriate customer focus.
Coordinates formation and disbandment of project team, including effective stakeholder management.
Determines project scope, resource requirements, milestones, budgets and risks.
Manages scope to ensure commitments are achieved and takes the initiative to make propose adjustments and/or recommendations in project/program aspects.

Are you an experienced Customer Experience Project Manager looking to take your career to the next level? We are looking for a passionate and driven individual to join our team and help us create an exceptional customer experience. You will be responsible for leading and managing customer experience projects from start to finish, ensuring that all customer needs are met and that projects are completed on time and within budget. If you are looking for an exciting and rewarding opportunity to make a real impact, this is the job for you!

Overview A Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. Detailed Job Description

The Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. The Customer Experience Project Manager will be responsible for the following tasks:

• Developing project plans and timelines for customer experience initiatives
• Coordinating resources and stakeholders to ensure successful project completion
• Monitoring project progress and providing regular updates to stakeholders
• Identifying and resolving any issues that arise during the project
• Ensuring customer experience initiatives are implemented successfully
• Developing and maintaining relationships with stakeholders
• Analyzing customer feedback and making recommendations for improvement
Job Skills Required
• Excellent communication and organizational skills
• Ability to work with a variety of stakeholders
• Ability to develop and manage project plans
• Ability to identify and resolve issues
• Ability to analyze customer feedback
• Knowledge of customer experience initiatives
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Knowledge of customer experience initiatives
Job Knowledge
• Knowledge of customer experience initiatives
• Knowledge of project management principles and practices
• Knowledge of customer feedback analysis
• Knowledge of customer service best practices
Job Experience
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Experience in customer service best practices
Job Responsibilities
• Develop project plans and timelines for customer experience initiatives
• Coordinate resources and stakeholders to ensure successful project completion
• Monitor project progress and provide regular updates to stakeholders
• Identify and resolve any issues that arise during the project
• Ensure customer experience initiatives are implemented successfully
• Develop and maintain relationships with stakeholders
• Analyze customer feedback and make recommendations for improvement