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Customer Experience Project Manager Jobs in British Columbia

Customer Experience Manager Jobs
By Quester Tangent At Victoria, British Columbia, Canada
Evaluating and promoting effective processes for Project Management, from initial contract award to project conclusion, including interaction between various corporate departments
Reporting on, and management of Key Performance Indicators related to project execution and client satisfaction
Chairing Monthly Management meetings, and Quarterly Development Reviews
Participating with senior management including Weekly Standup, Monthly Onsite, Quarterly Offsite and Annual Business Planning
Arbitrate and negotiate at the appropriate level (with customers, suppliers and internal functional management) without unduly requiring higher-level intervention
Hiring, mentoring and managing the performance of Project Managers, Project Coordinators and technical resources
Manager, Customer Experience [Td Bank]
By CareerBeacon At Terrace, British Columbia, Canada
Sound knowledge of processes management, business and operational functions including banking solutions and concepts
A go-getter with strong organizational, planning and time management skills
Lead a high performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed
Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way
Mentor a team by showcasing exceptional experiences in every customer interaction and achieving operational excellence, and personal development objectives
Meet customer demands and compliance requirements by maintaining employee scheduling and ensuring all policies, procedures and guidelines of conduct are followed
Customer Experience Manager Pt
By Michaels Stores At Nanaimo, British Columbia, Canada
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Manage and execute shrink and safety programs
Serve as Manager on Duty (MOD)
Acknowledge customers, help locate the product and provide solutions
Manage and execute the shrink and safety programs
To review a comprehensive list of benefits, please visit
Customer Experience Manager - North Island Nissan
By Steve Marshall Group At Campbell River, British Columbia, Canada
Reviewing CSI and creating reports for Managers
Follow up with sales and service customers
Engaging with customers while they are on site (providing drinks and snacks, etc)
Social media (creating and posting) and managing giveaways/prizes
Can work independently and as part of a team
Customer Service: 2 years (preferred)

Are you an experienced Customer Experience Project Manager looking to take your career to the next level? We are looking for a passionate and driven individual to join our team and help us create an exceptional customer experience. You will be responsible for leading and managing customer experience projects from start to finish, ensuring that all customer needs are met and that projects are completed on time and within budget. If you are looking for an exciting and rewarding opportunity to make a real impact, this is the job for you!

Overview A Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. Detailed Job Description

The Customer Experience Project Manager is responsible for managing customer experience projects from start to finish. This includes developing project plans, coordinating resources, and ensuring that customer experience initiatives are implemented successfully. The Customer Experience Project Manager must have excellent communication and organizational skills, as well as the ability to work with a variety of stakeholders. The Customer Experience Project Manager will be responsible for the following tasks:

• Developing project plans and timelines for customer experience initiatives
• Coordinating resources and stakeholders to ensure successful project completion
• Monitoring project progress and providing regular updates to stakeholders
• Identifying and resolving any issues that arise during the project
• Ensuring customer experience initiatives are implemented successfully
• Developing and maintaining relationships with stakeholders
• Analyzing customer feedback and making recommendations for improvement
Job Skills Required
• Excellent communication and organizational skills
• Ability to work with a variety of stakeholders
• Ability to develop and manage project plans
• Ability to identify and resolve issues
• Ability to analyze customer feedback
• Knowledge of customer experience initiatives
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Knowledge of customer experience initiatives
Job Knowledge
• Knowledge of customer experience initiatives
• Knowledge of project management principles and practices
• Knowledge of customer feedback analysis
• Knowledge of customer service best practices
Job Experience
• 5+ years of experience in customer experience project management
• Experience in developing and managing project plans
• Experience in analyzing customer feedback
• Experience in customer service best practices
Job Responsibilities
• Develop project plans and timelines for customer experience initiatives
• Coordinate resources and stakeholders to ensure successful project completion
• Monitor project progress and provide regular updates to stakeholders
• Identify and resolve any issues that arise during the project
• Ensure customer experience initiatives are implemented successfully
• Develop and maintain relationships with stakeholders
• Analyze customer feedback and make recommendations for improvement