Leasing And Resident Experience Coordinator

Clifton Blake

Full Time

Toronto, Ontario

Salary Expectation: 50-55K + Commission

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Leasing and Resident Experience Coordinator

Clifton Blake is a developer of purpose-built apartment properties in Toronto whose sole philosophical values centre around excellence in delivery, execution, and client service.

Over the last decade we have built lasting, long-term relationships with our partners, investors and ultimately our friends and their families which will continue to grow well into the future.

Clifton Blake offers a fully integrated service model, including construction management, securities dealer, loan administration and real estate sales, leasing and marketing.

For more information, please visitwww.cliftonblake.com.

THE OPPORTUNITY

The Leasing and Resident Experience Coordinator will strive to deliver unparalleled world-class resident experience by creating meaningful and memorable moments. You will champion excellency and share a passion for exceptional customer service.

The Leasing and Resident Experience Coordinator understands the importance of creating a positive lasting impression and will be a key interface between the residents and our internal team

Clifton Blake: Leasing and Resident Experience Coordinator Role Expectations

Residential Leasing

• Market and show available suites to prospective residents, and manage the presentation of

application forms to Leasing and Property Management for approval

• Report on vacancy, traffic and other metrics on a weekly basis

• Diligent entry and tracking of leads into Clifton Blake CRM database

• Ensure accuracy in completion of all leasing documentation, including application forms,

Tenancy Agreements, renewal agreements and other supporting documentation

• Work closely with Marketing team to update advertising and media channels, promotional

programs and signage for the property

• Maintain the customer database and ensure that all leads are responded to, and all traffic

documented appropriately

• Maintain a comprehensive knowledge of product, including availability of suite types and

layouts, common areas and amenities of the building and value-added services provided, and

act as a resource interdepartmentally as a subject matter expert on the property

• Communicate and work with Property Management to ensure suites are delivered on time and

as promised, and conduct move-in inspections and orientation with residents

• Maintain a working knowledge of competitive buildings and conduct regular market surveys of

these properties

• Provide feedback and recommendations on rental rates, promotions and overall market

conditions with a view to maximizing revenue at the property.

• Provide details on leasing activity, prospect feedback and other relevant leasing insights that

impact marketing efforts.

• Establish and maintain relationships with community organizations, including local businesses

that may add value to the resident experience or result in increased traffic to the property

Resident Relations and Customer Experience

• Build-on and maintain the relation developed throughout the initial leasing process, through to

move-in.

• establish regular communication with new residents ensuring a seamless move-in experience

• Support with resident engagement and retention events and activities at the property as

required