Event And Customer Experience Coordinator Jobs

Maintain the customer relations management program and purchaser portal

Ensure warranty schedule is followed and red flag any outstanding suites to construction and management team.

Prepare and monitor weekly warranty reports for management to review

Schedule Décor, PDI and warranty appointments, follow up to inquire about the experience.

Prepare and distribute educational materials to purchasers

Create and oversee the distribution of educational warranty materials to purchasers

Highly effective project management, prioritization, multi-tasking, problem-solving and time management skills to deliver excellent outcomes and meet deadlines.

Track department’s projects within a project management system.

Strong communication, organizational and interpersonal skills to professionally manage a multitude of tasks in a customer focused environment.

Equivalent combination of education and experience would be considered.

Perform all duties and responsibilities in a manner consistent with the companies Mission, Vision and Corporate Values.

Work with food & beverage, retail, transportation and other commercial vendors and partners on customer experience and quality assurance initiatives.

Minimum of three years of related experience, including with event logistics; experience with supporting online events

Significant experience developing and/or delivering learning experiences for pre-K-12 students

Experience working with relevant technology products, platforms and services

Experience leading a project or program

Experience working with post-secondary students, volunteers, educators and youth

Commitment to the principles of equity, inclusion and sustainability in education

Proven experience in events and/or experiential marketing with a focus in event management

proven experience in events and/or experiential marketing with a focus in event management

Successful budget management across a variety of projects

Manage budgets on a wide scale from $10K - $300K+

Ability to multi-task and manage multiple projects with various timelines

Knowledge of the sports and entertainment industry

Excellent organizational, time management and problem solving skills

Effectively and efficiently coordinate with other internal departments, property management, consultants, suppliers and warranty providers

Intermediate to advanced working skills in Microsoft Office, database and CRM software; knowledge in Maximizer and Conasys is an advantage

An interactive work environment with dynamic daily requirements.

Opportunities for Growth and upskilling

Identify and report potentially contentious or recurring incidents in a timely manner to supervisor for fast-track resolution

Proven project management and brand strategy experience

Project Strategy - Accountable for event brief development, channel planning, cross-functional enrollment, ongoing project communication and budget management.

Bachelor’s degree or equivalent work experience is preferred

8-10 years of relevant experience in event planning and production, marketing, public relations or relevant field

Experience working with agencies, ideally with multimillion dollar budgets

Skilled at partnering with creative teams and comfortable writing a creative brief

This role will provide daily support to the Director, Consumer Marketing and the Digital Acquisitions Associate Manager

Manage relationship with fulfillment center, troubleshooting any production problems and coordinating the completion of special requests

Minimum 1 year of marketing experience, preferably in the magazine industry or other subscription-based environment an asset

Excellent oral and written communication skills

Experience working with designers and copywriters to produce effective print and digital materials

Ability to manage multiple deadlines within a fast-paced environment

Time management: Efficiently manage time and prioritize tasks to meet deadlines.

Coordinate and oversee the successful implementation of events and customer experiences, ensuring all aspects are executed flawlessly.

Stay up-to-date with industry trends, competitor events, and new event concepts to continuously innovate and enhance our offerings.

5+ years proven experience as an event coordinator or similar role, preferably in the entertainment industry.

Strong knowledge of event planning principles and best practices.

Excellent communication and interpersonal skills.