Customer Marketing Lead Jobs

Excellent project management skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment utilizing Trello and Confluence

Ability to manage a team of 5-6 full-time employees, including remote staff, with a coaching and leadership approach

5+ years of experience in leading a marketing function within a SaaS company

Demonstrable experience designing and executing productive omnichannel campaigns leveraging a single marketing team

Strong analytical skills with a data-driven approach to decision-making and optimization

Experience transitioning marketing operations from a founder/CEO is a plus

Management and analysis of new products costing and creation of product specifications for new products.

Minimum 5 years’ experience in a Channel Manager, Product Manager, Category Manager or Brand Manager role.

Project management with the ability to multi-task, prioritize and problem solve.

Requires experience creating marketing and selling materials (brochures, sell sheets, website and social media content, presentations).

Strong interpersonal and presentation skills with clear communications (verbal and written).

Excellent organizational skills in order to meet tight deadlines.

Highly detail oriented with solid project management skills. Bonus points for experience with Asana.

Previous Customer Service, Customer Success, or Account Management experience a plus

Email/SMS database management and analytics. Seek ways to increase subscription. Minimizes list decay and unsubscribes.

Manage loyalty program initiatives throughout the program life cycle.

Manage email projects from copy and design briefing through execution.

Manage lifecycle email/SMS marketing improvement initiatives.

Strong leadership abilities, including developing employees and change management.

Lead the creative and experiential marketing agencies, including day-to-day communication, as well as overall relationship and issues management

Lead and manage the marketing team, guiding day-to-day work and coaching for development.

7 or more years of marketing or directly related experience

4 or more years of people leadership experience

Strong communication, analytical and problem-solving skills.

Grow the TouchBistro VIP Community membership while managing the end-to-end member experience

2+ years of marketing and lead generation experience and a 4-year university/college degree at a recognized institution

Exceptional creative and communication skills (verbal and written)

Nice to have – restaurant operation experience

Be forward-thinking to generate customer advocates and referrals utilizing all communication channels, including online and traditional marketing campaigns

Generate customer advocacy activities including product reviews, testimonials, etc.

3-5 years of marketing experience, preferably with some online community and event management.

Highly detail-oriented project management style, with follow-through skills your teammates can always count on.

Proven interpersonal and communication skills are complemented by a writing style that strikes the perfect balance between personable and professional.

Support with the development and implementation of customer marketing strategies to enhance product adoption, usage, customer engagement, retention and advocacy.

Drive Seequent’s Customer Community to build an engaging and fun customer-centric space to support product adoption and customer advocacy.

Help create and execute targeted marketing campaigns to specific customer segments based on customer behaviour, preferences, and lifecycle stages.

Understand the customer landscape, behavior and expectations to guide the evolution of the value proposition, customer strategy and experience design;

Create customer journey map to define the desired experience and develop them for priority customer segments;

Target customer experience best practices and benchmark in the airline industry;

2 years of relevant experience in marketing, customer experience;

Knowledge of Qualtrics (an asset);

Knowledge of CSAT and NPS indicators;

Exceptional organizational and time management skills with the ability to balance multiple competing demands

Develop new processes and use best practices surrounding project management within the Company.

Responsible for minimizing risks on project through day-to-day management of operational aspects of project and scope.

Manage resourcing requirements and prioritizes key projects and sequencing.

Completion of a university degree in Marketing or Business with a minimum of 5 years’ project manager experience

Project management with the ability to multi-task, prioritize and problem solve

Strong data analytics, organizational, and time management skills.

Managing CRM data entry to accurately capture customer feedback and communications.

2-5 years of work experience in a customer service role, and proven experience working with Gorgias (or equivalent CRM platform).

Proven experience building and optimizing a Customer Support team (or equivalent).

Great interpersonal and communication skills.

As part of our Customer Support Team, your responsibilities will include:

Lead and manage customer campaigns and programs, such as in-person/virtual events, workshops, annual conferences, awards programs, and nurture campaigns

You have experience running Customer campaigns for Upsell and Cross Sell

Experience of customer marketing in a SAAS B2B or software, high-tech environment

Experience building an ABM strategy for customers

Own, build and execute the Customer Marketing strategy and programs for North America, and supporting our international regions as needed.

Create and lead strategies to introduce new use cases and data workloads to our customer base