Customer Engagement Specialist: Immunology - Dermatology- Rheumatology

Location: Atlantic (ideally Nova Scotia or New Brunswick)
About the role:
As Customer Engagement Specialist, you will drive our customer interactions and sales performance in dermatology and rheumatology. You will be the face of our customer experience approach and build deep relationships that deliver value for customers and patients to drive sales growth in a compliant and ethical manner.
The role reports directly into the Dermatology Associate Sales Director and will work closely with the immunology cross-functional team.
The territory includes all provinces of Atlantic: New Brunswick, Nova Scotia, PEI and Newfoundland.
Key responsibilities:
Gather insights on the customer’s business to uncover what is important to them
Drive sales performance through the resourceful orchestration of positive customer experiences
Accountable for achieving agreed sales, efficiency and performance targets within agreed budgets and timescales
Strategically orchestrate new indication’s launch
Have a deep understanding of the relevant area and priority products. Maintain and improve knowledge of products, product strategy, positioning, key messages, programs, company developments, customers and competitors
Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)
Contribute positively to the Sales and Marketing team through cooperative relationships and collaborative efforts to achieve team and company objectives.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements
Essential Requirements

• 5-7 years proven experience in sales
• Knowledge of the healthcare system
• Excellent interpersonal, organizational communication and presentation skills with a track record of working in a highly competitive environment
• Sharp business acumen for taking care of and addressing issues & opportunities
• Bachelor degree

Desirable Requirements:

• English speaking is a must; French speaking is considered an asset.
• Experience in a launch
• Experience in dermatology, rheumatology or biologics, an asset

Why Novartis ?
Our purpose is to reimagine medicine to improve and extend people’s life and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this ? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us ! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Division
Innovative Medicines International & Chief Commercial Office
Business Unit
LACan IMI
Country
Canada
Work Location
Moncton
Company/Legal Entity
Novartis Pharma Canada
Functional Area
Sales
Job Type
Full Time
Employment Type
Regular
Shift Work
No
Early Talent
No